Seneca Resources Hiring for Service Desk Manager at Richmond, VA, US Full Time

Position Title : Service Desk Manager

Location : Richmond, VA

Environment : Hybrid

Position Status : Full-time

Position Description :

We are seeking an experienced Service Desk Manager to join a dynamic team. You will monitor team and individual development, as well as facilitate problem resolution.

To be successful the manager must possess effective communication, conflict resolution, and effective interpersonal skills.

The expectation of this position is to provide direction and build effective processes and procedures to help enable the team.

Responsibilities :

• Must be accountable for team results.
• Lead, guide, monitor and manage performance of employees. Provide coaching, counseling and appropriate discipline and training.
• Responsible for the hiring administrative process, job requisition and resource allocation approval. Works with management to obtain the necessary approvals and then collaborates with HR on the posting process.

Conducts interviews and selects candidates in collaboration with management.

• Assist in removing roadblocks to individual and team success.
• Review and monitor team results, making recommendations for improvement as required.
• Foster teamwork and communication
• Assist in resolutions of issues and escalate as appropriate.
• Define and communicate expectations for individual and team activities.
• Conduct regular individual meetings with direct reports to discuss successes, improvement, and development.
• Evaluate team for strengths and weaknesses.
• Develop and implement cross-training plans.
• Create and maintain a team staffing plan.
• Review required team reporting for accuracy and consistency.
• Enforce the proper use of approved policies, standards and procedures of the company and department.
• Develop and nurture strong working relationships with internal and external teams as appropriate.
• Facilitate communication expectations from upper management.
• Promotes a positive atmosphere and culture within the organization.
• Review and update goals for continued success
• Maintain familiarity with current industry best practices for area of responsibility.
• Monitor, manage and track defined metrics, reporting, and other information as required for area of responsibility.
• Meet administrative requirements for team members.

Experience and Education :

• College diploma or university degree and 5 years equivalent work experience showing proven results.
• Proven team building skills.
• Advanced oral, presentation, and written communication skills are necessary.
• Demonstrated leadership skills in a team environment.
• Microsoft Office skills required.
• Experience working in a team-oriented, collaborative environment.
• Rapidly adapt and respond to changes in environment and priorities.
• Excellent communication, leadership, problem solving, and analytical skills.
• Ability to elicit cooperation from senior management and other departments.
• Excellent understanding of the organization’s goals and objectives
• Excellent listening, presentation, and interpersonal skills
• Ability to communicate ideas in both technical and user-friendly language.
• Must be able to lift approximately 20 lbs., or more if required for the essential functions of the job.

About Seneca Resources :

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry.

Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida, and Texas that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.