Scilligence Corporation Looking for Customer Success Manager at Remote Full Time

Job Overview

As a Customer Success Manager, you will be responsible for building and maintaining customer relationships. As part of the Scilligence Customer Success team, you will work closely with our external clients to ensure satisfaction during product deployment. You will also work with our sales team to make sure our existing customers receive the best possible value from their investment in the Scilligence informatics platform. This role requires self-motivation, attention to detail, and high-level communication skills. Additionally, you will be part of a global team dedicated to FAIR principles and scientific excellence.

Responsibilities

· Partner with Scilligence internal Sales, Marketing, Support and Development teams to analyze customer feedback.

· Coordinate with the Scilligence teams to optimize advertising campaigns and provide assistance with informative workshops/webinars.

· Drive customer retention by managing relationships and ensuring customer satisfaction with Scilligence informatics solutions.

· Develop and maintain strong client rapport through regular check-ins with administrative points of contact, end-users, and project managers.

· Gather information from current and prospective clients to determine opportunities for broader adoption of additional Scilligence modules.

· Capture the voice of customer feedback and collaborate with Scilligence internal teams to resolve issues promptly.

· Become a Scilligence informatics platform expert internally and externally.

· Contribute to developing team workflow processes, training, and performance reviews.

· Communicate updates to Senior management and work within cross-functional teams for timely project deployment.

Requirements

· BS, MS or Ph.D. Degree in Biology, Chemistry, Computer Science, or relevant field

· 2+ years in a customer-facing role with a successful track record in client retention and/or satisfaction

· Excellent communication and presentation skills

· Good time management and prioritization skills

· Self-Motivated and people-oriented, with the capacity to work both independently and as a team member

· Creative in solving problems

· Detail-oriented and interested in contributing to best practices

Preferred Experience

· Project management skills, including familiarity with multiple project management styles

· Experience with process management software, including familiarity with Jira ticketing systems

· 1+ years of R&D or bench science experience

· Experience with VOC

· Experience with quality documentation

· Experience with B2B relationship management

Who We Are

Our Customer Success Management team is a new addition to our well-established Sales and Marketing department. We provide expert care to our clients worldwide by creating a bridge to our R&D department including Support and Development team members. We focus on customer advocacy to ensure that our client’s expectations are exceeded by approaching each project with passion, adaptability, and understanding.

Job Type: Full-time

Pay: $70,000.00 – $110,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Project management: 1 year (Preferred)
• Research: 1 year (Preferred)

Work Location: Remote