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Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community you will join:
Every day, millions of Airbnb hosts around the world create comfortable, reliable and unique stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers a unique opportunity to share their culture and connect with people they wouldn’t have met otherwise. Our Hosting Organization exists to bring a diverse array of Hosts into the Airbnb community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to be the most creative company on the planet and lead the travel industry in offering an entirely new form of human-centric, experience-driven travel.
The difference you will make:
The Airbnb Host Education, Inclusion, and Communication team is growing, and we’re looking for an experienced Operations Lead to help us develop and scale programs focused on diversity, equity and inclusion for Airbnb Hosts globally. You will play a key role in bringing to life engaging and educational inclusion programs focused on cultivating greater connection and belonging for all members of our global community at each point along their Hosting journey.You will have the opportunity to partner with cross-functional stakeholders to design, execute and scale programs that reach a diverse range of potential, new and existing Hosts, especially those who have been historically marginalized. Your work will be instrumental in the day-to-day operations Host-facing programs as well as the facilitation and follow up from Host-facing events.
A typical day:
Leverage best-in-class learning, facilitation and DEI practices to support and scale the day to day operations of the the Airbnb Entrepreneurship Academy
Develop a deep understanding of the Airbnb Host community and identify opportunities for deeper inclusion through internal/external research, data, and interactions with the global Host Community.
Consult with cross-functional stakeholders, subject matter experts (SMEs) and Hosts to identify opportunities for deeper inclusion in existing programs and white space for new programs. Escalate points of intersection and opportunities for efficiencies.
Evaluate the business, behavioral and reputational impact of inclusive programs for new Hosts through use of performance metrics and monitoring of trends over time
Report on results to leadership and pitch for additional support and resources when needed.
Your expertise:
8+ years of experience designing, implementing, and facilitating consumer-centric programs
Experience in diversity, equity and inclusion (DEI) initiatives
Expertise in facilitation with excellent communication and interpersonal skills
Strong collaboration skills with the ability to work positively with cross-functional stakeholders and align them on common goals
Track record of leading large scale, high impact, cross-functional efforts and driving projects from ideation to strategy and implementation
Demonstrated ability to manage multiple work streams and influence deliverables in a highly matrixed organization structure
Influencing + working in fast pace/ever changing environment
How we’ll take care of you:
Our job titles may span more than one career level. The starting base pay for this role is between $118,000.00 and $150,500.00. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our commitment to inclusion & belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: [email protected].
