SCA Appraisal Company Looking for Team Lead Assistant Manager at Remote Full Time

We are a leading independent auto appraisal company serving the insurance industry nationwide. As a fast paced, dynamic and growing company, we pride ourselves on service, knowledge, ethics and enthusiasm. Our mission and philosophy are quite simple: become our client’s trusted partners and provide outstanding customer service with integrity and honor.

We are currently looking to hire full-time representatives for work in a friendly, fast-paced environment. We offer competitive benefits and 401(k). If you possess the skills listed and are interested in interviewing and completing a skills check, please send us your resume for consideration.

Job Purpose:

The Team Lead Assistant Manager is responsible for managing staff, who is assigned to work appraisal assignments towards resolution/closure. This department monitors cycle time and claim volume by appraiser, and communicates performance concerns directly to assigned Regional Director and Vice President of Operations. The Team Lead Manager and staff also enters claim information into database and ensures accuracy of insurance claims forms.

Duties:

· Works as a manager – providing operational assistance and guidance.

· Delivers operational training to hourly staff.

· Responsible for maintaining and updating department’s file handling procedural manual.

· Implements changes pertaining to alignment of appraisers and team leaders.

· Partners with Vice President of Operations and the dispatch team as needed to ensure that the best appraiser is selected for the claim.

· Monitors and provides status updates on assigned claim files, to ensure that all updates and progression through completion of claim files meet clients’ quality and timeliness expectations.

• Builds relationships with appraisers and clients in pods to further improve claim file quality and optimal cycle time as required by corporate and client guidelines.
• Assists with quality of claim file status by working closely with appraisers, dispatch and assigned Regional Director/internal management to provide timely and quality claim file updates.
• Provides assistance in securing appointments through communication with appraisers, customers, body shops, tow yards, clients, etc.
• Coordinates with the appraisers, clients, vehicle owners, and body shops to move the claim files forward towards resolution and meet cycle time requirements.
• Provides status updates on open claims and supplements, to ensure that all updates meet the clients’ quality and timeliness expectations.
• Improvement of status quality from appraisers by working closely with Regional Director/internal management to provide timely and specific feedback.
• Reports network performance concerns to Regional Director and VP of Operations.
• Handles load leveling of claim assignments by Team Lead, to allow for optimal cycle time of client claim files.
• Additional tasks and/or projects as assigned by management.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Preferred)

Work Location: Remote