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Job Description Savage X Fenty is currently looking for a Director, Retail Operations and Experience How Do You Fit In? As the Director, Retail Operations and Experience, you are instrumental in driving the growth of the Savage x Fenty Retail team. In this role, you will uphold the values and culture of our organization and translate them into sound practices and processes that best support our field teams. You are a consummate connector and someone who thrives in a fast-paced, cross-functional environment, leveraging feedback, information and data across our organization to ensure every initiative is efficient, effective, impactful and inclusive. To be successful in this role, you will possess equal measures of empathy, creativity and decisiveness. You will champion constructive feedback and constant improvement and will steward strategic problem solving and decision making to develop and deliver an unparalleled brand experience for our customers and our teams.
What You Will Do
- In partnership with VP of Retail and cross-functional partners, create and launch the operational foundation of the Savage X Fenty retail fleet.
- Inspire, develop and lead a high-performing team of creative problem solvers who go beyond functional processes to create an operational infrastructure that allows our field teams to excel.
- Create and refine the operational processes and policies that support our field teams, simplifying systems and communication flow wherever possible.
- Lead cross-functional strategic planning and assist in the budgeting process for store operational initiatives, including substantive work in A/B testing and iteration.
- Review and analyze key metrics as they relate to store-based initiatives to determine effectiveness and scalability.
- Collaborate with our Product team to iterate on technologies used in-store to amplify team and customer experience.
- Oversee our New Store Opening team, collaborating with store development and design teams to ensure successful store launches, including overseeing store team training as well as ongoing store support, facilities and vendor management for our locations.
- Partner with Strategy and Finance to drive bookings and growth initiatives.
- Develop and sustain an inclusive process for centralizing, aggregating and actioning store team feedback.
- Partner with our Production and Planning teams and oversee all inventory management initiatives, including replenishment and monitoring through regular cycle counts and Physical Inventory.
- Partner with our Merchandising and Brand teams to oversee the execution and evaluation of visually stunning floor sets and in-store events, leveraging store team specialists to consistently iterate on the Savage X Fenty in-store brand presentation.
- Partner with the People team to hire, onboard, train, develop and performance manage your team.
What You Can Bring
- 7-10 years of team leadership
- An organizational powerhouse who loves to operate in the intersection between exceptional, idiosyncratic ideas and big data, you have honed your ability to strike a balance between creativity and critical thinking in a fast-paced, multi-faceted environment.
- Lead with empathy and a team player, you create an environment conducive to a positive team dynamic, cultivating passion and productivity through radical transparency. You are solutions driven, an efficiency advocate, a clear communicator and a strategic thinker who can lead, grow and sustain a highly engaged team.
- A strong sense of urgency and stellar time management skills.
- Ability to inspire others to action through action.
- Hyper detail-oriented, but also constantly tuned in to the global impact of projects and initiatives.
- A highly motivated and driven self-starter, eager to be hands-on, to troubleshoot and problem solve alongside an equally talented, cross-functional team.
- Ability to layer financial analytical skills with the right anecdotal feedback across the organization to drive effective and exciting programming.
- Enjoys traveling to store locations as an integral component of your role.
Where We Are
This role will be based in our El Segundo Headquarters on a hybrid schedule
Compensation, Benefits & Perks (Total Rewards)
At Savage X Fenty, we believe work and life should fit together! We continue to build a culture of flexibility to empower you to do your best and put yourself first. Our Total Rewards Program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey.
Total Rewards At Savage X Fenty Include
- Hybrid Work Schedule*
- Unlimited Paid Time Off*
- Summer Fridays
- Healthcare Plans
- Calm App Subscription
- Employee Discounts
- 401K Plan
- Annual Discretionary Bonus Plan
- Equity Incentive Plan
- And More
- Varied for retail and fulfillment roles
The annual base salary range for this position is from $125,600 – 177,100. Offers to candidates are expected to fall within this range and will depend on the scope and complexity of the role, work experience, subject matter expertise, work location and other relevant factors.
Savage X Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Savage X Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Savage X Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
