Log In
Sign Up
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
Summary
The Senior Director of Revenue Assurance position has responsibility for Fleet Management Solutions’ (FMS) contract processing and vehicle ordering in addition to the billing and invoicing for all contractual charges as well as all transactional billing including rental, fuel, accidents and other non-contractual charges. In addition, the position will oversee the Customer Care Team which manages customer and business inquiries, the Customer Dispute team and the Customer Onboarding team. Working with Sales, Operations and Finance business leaders in FMS, this position will help develop the back-end processes to support new business products as well as assist in the evaluation of acquisitions and the resulting transition to our existing back-office processes. This position will drive improvements in speed, accuracy and cost for the services delivered by leveraging technology and six sigma methodologies. The Senior Director of Revenue Management will partner with other SSC leaders to drive improvement across all processes with the center.
Essential Functions
- Manage and coordinate all aspects of the contractual, rental, fuel and repair billing process from revenue generation to end billing of the whole vehicle, with the objective of maximizing revenue capture and establishing meaningful metrics and statistics that will provide better transparency and understanding of the revenue components.
- Drive strategic initiatives and process improvements to deliver services to our internal and external customers in a more efficient and effective manner leveraging technology and six sigma methodologies. Ensure that the organization continues to provide greater value at a lower cost while meeting the internal control requirements and Sarbanes Oxley.
- Working with the business leadership and product owners, ensure focus on our customer experience of billing quality which includes the credit memos processed and the disputes tagged in each timeframe. Ensure the business has the tools to understand the deficiencies and opportunities and partner with them strive for a perfect invoice.
- Partner with peers in the Shared Services team to streamline processes that cross functional areas like credit, lease administration and contractual billing.
- Overall management of the Shared Services Center (SSC) Customer Call Center, including timely on boarding of customers thru the customer onboarding process and timely resolution of customer disputes managed by the Customer Dispute team.
Additional Responsibilities
- Collaborate with division senior management to develop a world class quality billing process and customer care team that is responsive to the customers’ ever-changing requirements
- Partner with internal and external customers to improve accuracy, timeliness, and delivery of billing.
- Ensure the integrity and performance of systems and the accuracy of reports.
- Other responsibilities as assigned.
Skills and Abilities
- Strong verbal and written communication skills, required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), required.
- Ability to work independently and as a member of a team, required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, required.
- Capable of multi-tasking, highly organized, with excellent time management skills, required.
- Detail oriented with excellent follow-up practices, required.
- Lean Six Sigma, intermediate, preferred.
Qualifications
- Bachelor’s degree required in Accounting, Finance or related field, required.
- Master’s degree, MBA, preferred.
- Ten (10) years or more management with either private/public Accounting including Management and Process Re-design, required.
- Seven (7) years or more Sales Management experience and/or experience as an FMS Director of Operations (DOO), Director of Sales (DOS) or Director of Rental (DOR), required.
- Seven (7) years or more Experience planning and executing Lean Six Sigma projects, including Total Quality Management (TQM) and value stream mapping, required.
- Certified Public Accountant (CPA), upon hire, preferred.
DOT Regulated – No
Job Category: Accounting
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
#wd
