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Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.
PURPOSE STATEMENT
KEY ACCOUNTABILITIES/OUTCOMES
- Working closely with the program team, SI Partner resources, and business SMEs to define, develop, deliver, and implement communications in line with the operational business needs for the SAP S/4HANA transformation project to support change readiness across people, process, and technology (SAP S/4 HANA).
- In collaboration with the Program team, SI Partner resources, and business SMEs, drive the delivery of the following activities that are required over the multi-phase enterprise transformation: communication strategy, plans, communication materials/ content development and execution.
- Manage program content on digital and online channels, including Rich’s intranet (SharePoint), ensuring information is kept current and up to date
- Successful delivery of communications to all impacted stakeholder groups
- Attend and facilitate (as appropriate) program meetings, process design and change impact assessment workshops to understand transition gaps and impacts to stakeholders
- Propose appropriate methods of communication for each change impact across global diverse key stakeholder groups, this includes communication solutions for cultural and language translation methods and approaches (10+ languages)
- Own and coordinate the program communication plan for all required transformational change, including the management and coordination of third-party translation vendors as needed
- Work with Global Process Owners (GPOs) to evaluate and assess impact of change post go-live to ensure program communications has met its objectives (e.g.-change readiness surveys, communication effectiveness)
- Use program metrics and reporting to track results, measure effectiveness, and identify needs and opportunities
- Highlight potential risks to transformation program and mitigate as necessary
- Consult and continuously align with Associate Experience Network (HR)- Communication resources regarding communication solutions for development, and deployment of communication materials throughout each phase of the S/4 HANA transformation
- Be an advocate for change transformation throughout the organization
- Provide strategic communications and stakeholder engagement guidance to the program team
- Travel to business locations as needed (10-15%)
KNOWLEDGE/SKILLS/EXPERIENCE
- 5+ years of experience leading and executing communication strategy/ plans for fast-paced change programs or equivalent level function, global business transformation and project/ change management experience a plus
- Requires a high-level of knowledge in best-practice communication content/ delivery and continuous improvement practices
- Proven ability to work in a fast-paced, highly dynamic business environment, with a client service-driven mindset, and deliver under pressure
- Education: Bachelor’s degree
- Professional skills: Exceptional written and verbal communication skills, project management, business acumen, consulting, vendor management
- Technical Skills: Proficient utilization of MS Teams, SharePoint, Office 365, video editing skills a plus (Adobe Photoshop, Adobe Premiere and/or various other multimedia software and tools)
- Other skills: Exceptional interpersonal and presentation skills, high-collaboration, proactive, problem-solver, flexible, comfortable with ambiguity, results oriented, digitally savvy
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Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at [email protected] if you need assistance completing this application or to otherwise participate in the application process.
