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RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won’t take “no” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right.
As an OPERATIONS LEADER/MANAGER, you will lead KPI results, P&L accountability, safety compliance, continual improvement processes, inventory accuracy, and building maintenance to ensure the overall operational success of the site. Motivated by RH’s people-first approach, you will inspire, motivate, educate and provide strategic oversight for the RH team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
- Live Our Vision, Values, and Beliefs every day
- Assess, coach, train, mentor and develop direct reports to perform at an optimal level
- Elevate site-wide results through continuous assessment of key performance indicators
- Drive compliance to safe and smart work practices to ensure operational guidelines and procedures are met
- Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
- Maintain inventory accuracy within the home delivery center
- Oversee building maintenance and equipment, including: landscaping, lawn maintenance, employee and truck parking lot maintenance, HVAC, electrical, plumbing, interior and exterior lighting, dock doors, dock plates, trailer restraints and switch lights, roofing and fire protection system
OUR REQUIREMENTS
- 3+ years leadership experience in the furniture industry within one of the following areas: home delivery, operations, or retail
- Adept at hiring, training, coaching and executing all facets of employee performance
- Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving and decision-making skills
- Relentless passion for providing world-class service within the organization and to our customers
- Proven ability to address and solve problems in a creative, innovative, timely and decisive fashion
- Computer proficiency is a must. MS Word, Excel and GSuite are used daily and extensively in this position
- Ability to visit clients in assigned geographic territory
- Ability to lift at least 50lbs
WHAT WE OFFER
- Annual Incentive Program
- Medical, Vision, and Dental Plans
- Company-paid Life Insurance and Disability Income Protection Programs
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) Savings Plan
- Annual Incentive Program
- Competitive Paid Time-Off plan
- Employee Assistance Program
- Generous discount on our products and at RH restaurants
ABOUT US
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
Recruiting keywords: operations manager, operations supervisor, operations team leader, warehouse manager, warehouse leader, transportation manager, transportation leader, inbound, outbound, returns, cycle counts, scheduling, 3PL
Job Type: Full-time
Pay: $70,000.00 – $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Avenel, NJ 07001: Reliably commute or planning to relocate before starting work (Required)
Experience:
- home delivery operations: 2 years (Required)
Work Location: One location
