Request Technology Looking for Associate Principal, Asset Management (ServiceNow) at Chicago, Illinois Full Time

*Hybrid, 3 days onsite, 2 days remote*

A prestigious company is looking for an Associate Principal, Asset Management (ServiceNow). This role is all about asset management within ServiceNow for both hardware and software. This role requires experience with SamPro and HamPro asset management software.

Responsibilities:

• Manage and mature the Asset Management process
• Responsible for end-to-end hardware and software life cycle IT Asset Management including data attributes and data relationships to the Configuration Management Database (CMDB).
• Monitor purpose, objectives, scope, as well as the principles and Critical Success Factors. Ensure Key Performance Indicators are collected, analyzed, and acted upon.
• Align the needs of the business with IT Asset Management best practice on the ServiceNow platform.
• Document ITAM procedures and train associates on how to use the ServiceNow platform.
• Review quotes in sourcing process to identify the product and service models to be procured.
• Manage product models and catalog items to the Request Management System.
• Assists the procurement, dispensing, reclaiming, disposal and tracking of hardware and software.
• Build Dashboard and Reporting. Create ITAM relevant reports and extract and socialize asset data.
• Establish and mature processes for asset management life cycle.
• Ownership for ITAM security, compliance and audits.
• Work with the lead Administrators and Developers by gathering requirements and documenting Enhancements and defects.

Qualifications:

• Bachelor’s degree in Information Technology or 3-5 years equivalent work experience.
• Strong understanding of the ServiceNow platform, including: core/common foundation tables, ITAM tables, discovering data center inventory, reporting, and development methods.
• Understand concepts of asset reconciliation; ensure asset to CI relationships, asset categorization, asset types and data rules.
• In depth understanding of management and analytic tools used for asset tracking and physical inventory control.
• Experience with ticket tracking systems, such as ServiceNow, a mobile device management (MDM) tool and purchasing systems also preferred.
• Experience with ITAM or other Service Desk oriented tool sets
• ServiceNow platform experience, including experience with SAMPro and HAMPro
• Service Configuration Management experience a plus
• Experience in training for user applications, specifically ticketing systems
• Experience in documentation writing for software applications
• Experience in gathering and documenting customer requirements for software development
• Experience working with auditing entities