Skills highlighted (not in order of importance):
•Experience with Genesys Cloud and ability to extract data using Snowflake schema is required.
•Familiarity with call center metrics and KPI’s
•Strong coding in SQL and SAS to drive analytics utilization of visual analytics such as Tableau. Basic understanding of statistical concepts preferred but not required.
•Experience with analytical tools and BI systems (Tableau, Business Objects, PowerBI etc.) in healthcare setting preferred
•Ability to understand business requirements and to translate into technical specifications
•Ability to learn multiple tools and socialize, engage, and adopt business stakeholders on these tools
•Ability to work on competing priorities without compromising the quality of work or timelines
•Demonstrated skills to support a team through standard processes or projects. Ability to hold team members accountable for meeting timelines and guide them to complete projects independently.
•Excellent written and oral communications is a MUST
•Proven experience in successful communication at all levels of leadership on providing strategic recommendations and proactively provide insightful analysis to decision makers.
Types of projects they will work on:
•Partner with business to create reports that accurately represent the business process performance
•Owner/subject matter expert in customer service center data, claims and encounters operational reporting and other related data
•Infrastructure building (report documentation including but not limited to writing business (technical) requirement documentation, producing quality check documentation etc.)
•Directly manage team of 3 analysts supporting customer service center, health plan claims & encounters
•Serve as liaison between AO, IT, and business stakeholders
•Drive business decisions, offer insights, and weigh risks
•Manage reporting communications analysis and insights to decision makers.
Job Type: Full-time
Pay: $109,000.00 – $129,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: Remote
Job Description Description Facility: UCHealth Anschutz Medical Campus (Aurora, CO) Department: Neuro Intensive Care Unit – Full-time (72 hours/pay period)...
Apply For This JobDean Honda is looking to add a new Accounting/Title Clerk to our team. This person will be responsible for handling...
Apply For This JobJob Description Summary Hyatt Centric Waikiki, located off Kuhio Ave in the heart of Waikiki, is seeking a Director of...
Apply For This JobWe believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping...
Apply For This JobThe East-West Center is accepting applications for a limited, two-year appointment (with possibility of extension) for a Fiscal Officer within...
Apply For This JobJob Description Average Annual Commission – $80,000 Completely Remote What You Will Be Doing: Selling Dental and/or Vision and/or Life...
Apply For This Job