Customer Success Manager – WEST COAST
https://phlexglobal-hr.secure.force.com/recruit/fRecruit__ApplyJob?vacancyNo=VN677&__
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We have a fantastic opportunity for a Customer Success Manager to join us at an exciting time as we continue to expand our business as a specialist provider of Trial Master File document management solutions to the global clinical research industry. Customer Success Managers are pivotal in ensuring Phlexglobal builds, fosters and develops strong relationships with clients built on delivering exceptional expertise, quality and value. You will be expected to lead and build relationships with senior stakeholders, subject matter experts, and business process owners at multiple levels throughout Phlexglobal and within the customer landscape. You will drive increased cross-sell, up-sell, and renewal revenue, along with strong NPS scores.
The ideal candidate must be a flexible, multi-tasker who enjoys a fast paced and challenging work environment.
Key Activities
Required Skills & Experience
To succeed in this role, you will be customer centric, seeking to understand and advocate for the customers’ needs.
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
Work Location: Remote
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