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PerBlue is looking for a passionate Community Manager to join our team of video game professionals. We’re a growing independent studio whose free-to-play midcore mobile games are being played by millions of people around the world, including the award-winning Disney Heroes: Battle Mode.
Our team brings together experience from major studios in the videogame and technology industries. Headquartered in Madison, Wisconsin, we also work remotely around the United States and Canada for an unmatched quality of life and work..
You’ll help to create amazing experiences for our mobile game players around the world by working with our team of community support agents, and representing our fans’ collective voices to the rest of our studio. This vital position will be the caretaker of our respectful collaboration and reputation for fast service with both individual players and the collective fan bases for our games.
Principal responsibilities
You’ll help manage our team of community support agents to represent the interests of our global fan base. You’ll develop processes and systems to support our Product, Support, and Marketing teams with insight into our community of game players. You will be the voice of the studio to our passionate playerbase through official forums and social media channels.
Your experience
- Three (3) years of professional experience in community and customer support for video games or entertainment properties
- Monitoring, filtering, and assembling community data from a variety of fanbase inputs, then reporting for action by product owners, developers, game designers, and other internal stakeholders
- Developing policies for agent and moderator teams
- Admin-level experience with ticketing and in-game/in-app chat filtering systems
- Researching and writing FAQs, patch notes, and other communication to players
Your personal attributes
- Loves mobile gaming and its communities
- Understands how to zero in on useful community input
- Collaborates and communicates effectively with teams across all video game/app studio settings
- Thrives in a fast-paced, results-focused environment with a high degree of ownership
- Highly organized and can thrive while juggling projects
- Passionate about training and encouraging community support agents
- Enjoys the Disney universe of characters and stories and can jump into related discussions
- Will be an active participant in PerBlue’s efforts to be a welcoming, inclusive and diverse workplace.
Additional desired experience to highlight in your application
- Community support team leadership or management experience
- Experience with free-to-play games and understanding what makes their communities vibrant
- A good understanding of how to make tooling or feature requests
Benefits and Perks
We’ve been named to several “Best Place to Work” awards by a variety of publications. In addition to a competitive salary, we offer 6+ weeks of paid time off; comprehensive health, dental, and vision insurance plans; and a well-matched 401k. We also support our team with a catered lunch delivery, monthly snack boxes, fun virtual events, and a variety of other perks. You’ll be part of an energetic, diverse, and collaborative environment with flexible hours. We are headquartered in the vibrant neighborhood around beautiful downtown Madison.
No agencies, please. This is a pretty good outline of this position but is not a comprehensive job description, so other responsibilities and duties may be assigned as needed. We regret that we cannot consider visa sponsorship for this position at this time.
Job Type: Full-time
