Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging. With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton converting, combined with interactive print solutions and extensive media offerings we can provide unique value to our folding carton customers.
The Account Representative plays an instrumental role as the liaison between the customer, sales reps, and all production areas. The Account Representative will handle projects from receipt of order through final shipment, and will assist in troubleshooting and monitoring job progress through final invoice.
The location for this position will be a hybrid of in office in Franklin, WI and remote / work from home.
The Account Representative is responsible for understanding the customer’s expectations, and for advocating for the successful completion of the job within the plant. The Account Representative responsibilities are extremely detailed oriented; the Account Representative enters job specifications in the ERP, and communicates with various operational areas verbally and through the job ticket.
Account Representatives are key representatives in Quad’s endeavor to deliver “Best in Class” service. Meeting customers’ needs through quality production and on time delivery, Making it easy to do business with Quad through providing responsive internal and external communication, and Making it enjoyable to do business with us through a positive, “Can Do” approach creates lasting relationships where customers will continue to view Quad as their lead Specialty Print Partner.
Responsibilities:
Qualifications:
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