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UNLIMITED POSSIBILITIES AHEAD.
Position: Assistant Service Manager
Status: Full-Time
Dealership: OpenRoad NorthWest
Department: Service
We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.
We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.
If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!
A Career at OpenRoad Means You’ll Enjoy:
Opportunity to work with a variety of OEM BRANDS including: McLaren, Lamborghini, Bentley, Rolls-Royce
Internal and external, training & development opportunities for skill-development and growth
Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
Comprehensive extended health and dental plan, tailored around Associate wellness
Recognition and Engagement Events!
ROLE & RESPONSIBILITIES:
The Assistant Service Manager is primarily responsible for assisting the Service / Fixed Operations Manager to run a profitable and efficient Service Department. They will aid in accomplishing departmental objectives, team building and ensure effective operation and performance of the Service department.
To champion OpenRoad’s Climates Goals.
Assist the Service/Fixed Operations Manager with training, motivate, counseling, and monitoring the performance of all parts department staff.
Assuring that all department staff have a thorough understanding of their duties and responsibilities.
Perform daily duties of Service Advisor: inspect vehicles, set client appointments, ensure fulfillment of Service work, open/close RO, upsell maintenance.
Assist in development of training guidelines for all new Service Advisors + Service Lot Associates.
Oversee Pre-Owned vehicle inspections (UCI) and mechanical reconditioning.
Assist in developing, enforcing and monitoring guidelines for working with customers to ensure maximum customer satisfaction.
Advise the Service/Fixed Operations Manager when areas of the department are not in satisfactory condition, and discuss with the Service Manager any ideas for improvements.
Participate with the Servicer/Fixed Operations Manager in establishing and planning of department goals and objectives.
Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
This position will be expected to perform other duties as assigned by management.
OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Well organized and possess strong time management skills.
Very process oriented and results focused
Strong MS Office, Excel, Accounting systems knowledge, ie: Reynolds, CDK.
Ability to work cooperatively with all levels of the organization.
Excellent communication and interpersonal skills, and to be able to build relationships.
Highly self-motivated and have the ability to learn quickly and be open to challenges.
Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
Ability to make sound decisions in a manner consistent with the essential job functions.
A valid Washington State Driver’s License with a good driving record.
Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.
https://orag.bamboohr.com/careers/3390
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
JOIN US AND GROW WITH US!
We thank all those that have applied. Only those considered for the position will be contacted.
