Mercy Flights Inc Looking for Ground Operations Manager at Medford, OR Full Time

Mercy Flights is accepting applications for a full-time Ground Operations Manager.

The Ground Operations Manager has direct responsibility and authority of Field Supervisors, all ground medical operations personnel, and ground maintenance personnel. Has direct responsibility and authority of all field medical operations. As a manager for Mercy Flights, this position will be responsible to help build and maintain a positive culture and work environment.

Position Information:

• Full-time, exempt position
• Starting Salary: Market comparable (Depending on Qualifications)
• Schedule: Monday – Friday, 8:00 am – 5:00 pm
• Leadership level compensation and benefits package.

Essential Duties and Responsibilities:

• Interfaces with V.P of Operations regularly to ensure standardization of medical operations
• Interfaces with Medical Director regularly to ensure standardization of medical operations
• Demonstrates ability to maintain a high functioning field supervision team. Provides continuous daily communication with field operations supervisory staff. Provides communication with field operations staff as necessary
• Demonstrates ability to maintain a positive and engaging culture. Ensures that assigned personnel are fully informed and perform in accordance with all company policies, guidelines, protocols as well as federal, state and local EMS regulations
• Demonstrates ability to maintain consistently safe and reliable ground medical and maintenance programs, through development and implementation of guidelines and policies related to safe operations
• Actively participates in operations and general leadership meetings Engages with other Mercy Flights department managers, coordinators and other support personnel for the benefit of the ground medical program
• Is responsible for and understands company investigation and disciplinary processes within department. Ensures a “Just Culture” approach in all decisions and processes
• Engages with other Mercy Flights department managers, coordinators and other support personnel for the benefit of the ground medical program.
• Fills in as Field Supervisor and Paramedic as needed
• Provides financial stewardship for the ground 911 EMS system and ground maintenance department budgets
• Develops and oversees ground operations personnel shift assignments
• On a daily basis, monitors performance and benchmarked data and makes or directs appropriate changes to the operations to assure contract compliance and maintenance of highly reliable responses to patient requests
• Maintains paperwork and security of controlled medications in accordance with DEA and OHA regulations.

Qualification Requirements:

• Associates degree in Paramedicine or equivalent education and experience required to obtain an Oregon Paramedic license
• Bachelor’s degree is preferred. A combination of education and experience will be considered in lieu of a degree
• Oregon Paramedic License
• Valid Oregon Driver’s License
• Five (5) years’ experience at a paramedic level working in an EMS system
• Preferred Operations Management experience of three (3) years. Will consider three (3) years’ experience as a Field or Operations level supervisor working in a high performance EMS system
• American Heart Association Certifications: BCLS, ACLS and PALS
• Prehospital Advanced Life Support Certification
• Ability to create basic department budgets, analytics, ROIs, and reports
• Ability to effectively present information and respond to questions from managers, subordinates, customers, outside agencies, and the public
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
• Ability to demonstrate leadership, exceptional interpersonal skills, communication, relationship building and organizational skills
• Ability to apply active listening, problem solving and conflict management techniques
• Ability to write documents, memo, emails, policies and guidelines with proper format and grammar in a legible and understandable context
• Requires computer proficiency including experience using Microsoft office, (word, excel and outlook), along with working knowledge of internet and web based applications.

How to apply:

Applications are available at: www.mercyflights.com or call the Human Resources department at (541) 858-2647. To ensure consideration, a completed resume and Mercy Flights application must be received. Incomplete applications and/or resumes will not be accepted or considered for review. This position will remain open until filled.

Mercy Flights is an Equal Opportunity Employer