Laughlin Audio Video Electric Inc Looking for Service Manager at Santa Barbara, CA Full Time

Why Choose Laughlin Electric

• Competitive Weekly Pay with $145,000 Base Salary with quarterly bonus potential (total earning potential of $185,000+)

• WORK LIFE BALANCE (GUARANTEED SUNDAYS OFF, WE CLOSE AT 5PM) (Technicians have NO ON-CALL)

• simple IRA retirement plans with 3% company matching

• 60% Medical Insurance

• PAID TRAINING (We Pay to Train You in our facility, We Pay for Certifications)

• 50 hours + of PTO Accrued per Year

• 7 Paid Holidays Off

• Company-Provided uniforms (Polos, t-shirts and hats)

• Generous Vehicle allowance

• Company IPAD (We use top-of-the-line software for dispatching)

• NEXSTAR Company- Our Employees have access to world class training and coaching

• Team-Focused Work Environment

• Fun! We have motivational meetings every Monday.

• Win! Paid time off and tools when you get 5 star reviews from customers

• Appreciation- Employee of the month plaque and bonus check!

• Community Focus: We are dedicated to serving our customers as well as the greater good by contributing to both local and global causes.

• Office Support: We have a dream team of office employees that are dedicated to making your life easier from the Warehouse to Dispatch & Customer Service, to Marketing and HR

Job Requirements:

• A minimum of 2 years experience as a Residential Home Service Manager

• Valid Drivers License, Clear Background Check, Drug Free

• Detail oriented person that is very organized

• Experience in coaching, training, discipline, and employee reviews

• Excellent with technology, typing, and working with software

• Honest, dependable, and organized

Job Duties:

The Electrical/Plumbing Service Manager will have the following expectations:

• Train, develop, and hold your team accountable

• Lead, manage, and hold accountable your team including 1:1s, team meetings, coaching, etc

• Consistent involvement in Laughlin Electric sponsored & team building activities

• Track technician interactions and performance; deliver unique coaching per tech.

• Available for phone coaching to technicians

• Work with dispatch department to make sure the right technician goes to the right job

• Meet weekly with the dispatch manager to review team schedule, specific technician needs & review scorecards for areas to surpass goal.

• Consistently provide service and sales performance support to the techs via ride alongs, site visits, and coaching calls.

• Always represent, deliver and train the Laughlin Electric brand and experience.

• Understand and enforce service titan processes.

• Assist with service titan price book modifications

• Create the habit and enforce restock process

• Enforce quality workmanship standards throughout the team.

• Oversee technician technical assessment & check off list.

• Teach safety meetings and promote a safe work environment.

• Oversee customer issue resolution: including site visits, oversight of repairs, and phone call follow up.

Job Type: Full-time

Pay: $100,000.00 – $200,000.00 per year

Benefits:

• Health insurance
• Paid time off

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to commute/relocate:

• Santa Barbara, CA 93108: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

License/Certification:

• Driver’s License (Preferred)

Work Location: One location