Kohler Looking for Associate Sales Coordinator at Kohler, Wisconsin Full Time

Work Mode: Remote

Location: Remote

Opportunity

As the Kohler Power Systems (KPS) Americas representative, your role is to facilitate communication and maintain a strong relationship between the distributor and the factory. Your responsibilities include:

• Customer Service: Provide a high level of customer service to both distributors and Direct Accounts. Respond promptly to inquiries and address any concerns or issues they may have. Ensure that customer satisfaction is maintained by effectively resolving problems and providing accurate information
• Order Status: Communicate directly with distributors and Direct Accounts to provide timely updates on the status of their orders. Keep them informed about any changes, delays, or other relevant information regarding their orders. Act as a point of contact for order-related inquiries and provide necessary assistance
• Liaison Role: Serve as a liaison between the distributor and the factory. Relay important information, requirements, or specifications from the distributor to the factory, and vice versa. Facilitate smooth communication and collaboration between both parties to ensure efficient order processing and delivery
• Policy and Procedure Adherence: Apply the department’s policies and procedures consistently to maintain operational efficiency and ensure compliance. Familiarize yourself with the established guidelines and protocols and ensure that they are followed in all interactions with distributors and Direct Accounts

Overall, your role as the KPS Americas representative involves providing excellent customer service, keeping stakeholders informed about order status, acting as a bridge between the distributor and the factory, and adhering to the department’s policies and procedures.

Based on the provided information, here is a breakdown of the specific responsibilities and possible future responsibilities:

Specific Responsibilities:

• Process incoming orders quickly and accurately
  • Check the bill of material for factory changes
  • Hold quote pricing and discounts
  • Set lead times for delivery
  • Set up the order to reflect customers’ shipping and billing preferences
• Create deliveries and shipments when the system does not generate or requires consolidation
  • Create air shipments
• Maintain various reports:
  • Orders pending processing list
  • Production note updates
  • Customer inquiry logs
  • Shipping status reports
  • Complaint tracking reports
  • Any other assigned reports
• Resolve invoice issues promptly, including credit requests and customer deductions
• Learn to look up and use information in the Kohler Power Systems Enterprise System (SAP), including sales orders, schedules, production, shipping, and invoices
• Follow up at least weekly on all assigned distributors’ open orders and provide timely updates about order status changes
• Understand and use customer service reference documents:
  • ISO procedures
  • Product dimension sheets
  • Product specification sheets
  • Price lists
  • Inventory reports
  • Lead-time reports
• Administer policies related to pricing, order entry, order change, order status inquiry, and other policies in the Sales Administration Department
• Learn the responsibilities of coworkers to provide backup in their absences
• Prepare and submit field complaints as required to document field problems
• Create custom invoices for national accounts and comply with other special handling requirements, which may include working in vendor portals
• Perform other related duties as assigned

Possible Future Responsibilities:

• Create air shipments when necessary
• Expand knowledge and proficiency in using the SAP system
• Utilize customer service reference documents effectively
• Handle and resolve invoice issues, including credit requests and customer deductions
• Follow up with distributors regularly and provide order status updates
• Assist in preparing and submitting field complaints to document problems
• Generate custom invoices for national accounts and adhere to special handling requirements
• Support coworkers by understanding their responsibilities and providing backup when needed
• It’s important to note that these responsibilities and future possibilities may vary depending on the specific context and requirements of the job in question

Skills/Requirements

• In the given context, having a college degree or an associate degree is preferred for the position. However, candidates with equivalent experience will also be considered. This means that individuals who have relevant work experience but may not possess a formal degree could still be eligible for the position
• Additionally, a background in make-to-order manufacturing or distribution would be highly beneficial for the role. This suggests that candidates with prior experience in industries or roles related to make-to-order manufacturing or distribution would have an advantage in fulfilling the responsibilities of the position effectively
• Microsoft Office (Outlook, Word, Excel, and Access) skills preferred
• Above average communication skills preferred
• Ability to prioritize and handle multiple pressing priorities required

The hourly range for this position is $18.65 – $23.30. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .