Khan Technical, LLC Looking for Customer Service Representative at Atlanta, GA Full Time

We are seeking highly motivated and talented individuals to join our team as Virtual Customer Service Representatives. As a Virtual Customer Service Representative, you will be responsible for delivering exceptional customer service experiences to our valued clients via virtual channels, including phone, email, chat, and social media platforms. Your primary goal will be to address customer inquiries, provide accurate information, resolve issues, and ensure customer satisfaction. This position offers the flexibility to work remotely from the comfort of your own home.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media platforms.
• Provide accurate and thorough information about our products, services, and policies to customers.
• Assist customers in placing orders, processing returns, and resolving billing issues.
• Resolve customer complaints and concerns effectively and in a timely manner.
• Use active listening skills to understand customer needs and recommend appropriate solutions.
• Document all customer interactions, inquiries, and complaints accurately in the CRM system.
• Collaborate with other team members and departments to address complex customer issues.
• Stay up to date with product knowledge, company policies, and industry trends to provide accurate information to customers.
• Meet and exceed individual and team performance targets, including customer satisfaction and response time metrics.
• Uphold a positive and professional image of the company during customer interactions.

Requirements:

• High school diploma or equivalent; additional education or training is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Proficient in using virtual communication tools and platforms.
• Strong problem-solving and decision-making abilities.
• Ability to handle multiple tasks and prioritize effectively.
• Empathetic and patient, with exceptional customer service skills.
• Strong attention to detail and accuracy.
• Ability to work independently and remotely with minimal supervision.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.
• Familiarity with CRM software and knowledge of customer service best practices.

Benefits:

• Competitive salary package.
• Flexible remote work environment.
• Opportunities for professional growth and advancement.
• Comprehensive training and ongoing support.
• Dynamic and inclusive work culture.
• Opportunity to make a positive impact on customer satisfaction and loyalty.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older
• Background check
• Has (or willing to open) a checking account for direct deposit
• At least high school diploma or equivalent or higher
• Retail skills: customer service
• Retail skills: handling returns
• Retail skills: addressing customer complaints
• Retail skills: point of sale (POS) operation
• 2-3 years of total work experience