KARL STORZ Endoscopy – America Looking for Speciality Accounts Case Manager at El segundo, California Full Time

Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 12674

Pay Grade: TBD

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

Job Summary

The Specialty Accounts Case Manager will support requests for Clinical, Training and Innovation (CTI), distributors, and consignment business to ensure that materials are dispositioned properly in the system and adjust distributor bookings so that commissions flow to the correct sales executives. This position is primarily responsible for maintaining proper material ownership in SAP as well as booking corrections to account for distributor sales.

Essential Functions

• Processes donation orders, returns, replacements, repairs and OR1 orders for CTI facilities
• Creates new accounts for CTI facilities and ship-to addresses under KARL STORZ distributors
• Ensures no duplicate customers are created by reviewing all new requests and comparing existing customers prior to creating any new customer under distribution partners; extend existing customers as applicable
• Works closely with the Pricing Office, Operations Accounting, Contract Team, Corporate Accounts, and the CTI team, in addition to departments with ad hoc requests
• Reviews and fulfills consignment agreements
• Creates ad hoc reports and analysis from transaction data to identify trends and improvement opportunities
• Retrieves distributor tracing reports and generate work packages for bookings and commissions adjustments; uploads tracing, material claims
• Reviews automatically created credits and debits as required for bookings and commissions adjustments

Qualifications

• A minimum education level of a High School Diploma or some college units
• 2+ years Customer Data experience required and/or experience working with master data and SAP MM applications
• 5+ years of combined experience in a customer service or service support role
• Strong attention to detail
• Time management; ability to work well under deadlines, ability to work in a multi-tasking production environment to make good judgments about competing priorities
• Analytical proficiency related to management of specialty customer accounts
• Advanced proficiency in Microsoft Excel
• Excellent knowledge of MS Office applications
• Flexibility, high quality standards and strong sense of responsibility
• Possesses good critical thinking skills
• Viewed as a “resource” amongst peers
• Understanding of KSEA resources and excellent problem solving skills are required

#LI-AA1

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Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

• Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
• 3 weeks’ vacation, 10 holidays plus paid sick time*
• 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• Tuition reimbursement of up to $5,250 per year
• Fitness reimbursement up to $200 annually
• Employee referral program of up to $2,000 per hire
• And much more!
• Field sales, internships and part-time employees are not eligible except for where required by state law

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at [email protected].

Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ’s Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.