Iowa Student Loan Looking for College Finance Advisor at West Des Moines, IA, United States Full Time

Job Description

ISL Education Lending is looking for a college finance advisor to assist loan applicants and potential applicants and promote positive relationships with prospective customers.ISL Education Lending is the name under which Iowa Student Loan Liquidity Corporation does business. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.As an employee at Iowa Student Loan:

• You will receive in-house training, mentoring and opportunities for advancement.
• You will be empowered to share your ideas and creativity.
• You will earn a competitive wage with excellent workplace benefits.
• You will enjoy a casual workplace with opportunities for fun and team-building.

Job Responsibilities
The qualified candidate will:

• Thoroughly understand various loan product lines, the student loan market and the college financial aid process.
• Respond to inquiries from applicants or prospective applicants for a variety of loan products; understand their questions and provide accurate answers; assess their needs; and provide follow-up when necessary to help complete applications.
• Utilize sales/tracking databases to document and manage call, email and mail correspondence.
• Make calls and send email to effectively develop a positive relationship with prospective customers in response to them opting in for additional information or assistance.
• Work with internal resources as needed to resolve customer inquiries.
• Provide feedback and identify opportunities to improve the offerings based on customer feedback.
• Serve as a primary customer service representative for all ISL Education Lending products and products of contracted clients with regard to the above requirements, and:
• Monitor loan applications, follow up with the applicant on outstanding applications and assist through completion.
• Provide weekly status reports regarding outstanding applications.

• Conduct phone surveys of current and prospective customers.
• Be willing to adjust scheduled hours for peak-season call efforts.
• Assist with monthly competitor rate analysis.
• Manage special projects as assigned.

Competencies
The qualified candidate will:

• Excellent communication skills.
• An upbeat, positive attitude.
• The ability to think and react quickly, in order to counter prospective customer objections with the relevant product features or benefits.
• The ability to learn and understand a variety of products such as, but not limited to, private loans, private refinance loans and scholarship offerings.
• The ability to multitask, i.e., respond to and document inquiries intermittently for different products using different databases.

Qualifications
The qualified candidate must have:

• Knowledge of Microsoft Office: Excel and Word, as well as basic PC and keyboarding experience.
• Excellent attendance and punctuality.

The following qualifications are preferred:

• Previous sales experience.
• Telephone sales experience.
• Salesforce CRM experience.
• Experience working in student loan or financial services industry.
• College degree.

Physical Activities/Working Conditions
The position requires the employee to:

• Occasionally work variable hours or overtime.
• Frequently sit, stand and lift up to 25 lbs.
• Use office equipment including personal computer, keyboard and mouse.
• Frequently interact with others in person, over the phone and via email and other devices.

Job Type: Full-timePay: From $20.00 per hourBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• Monday to Friday

COVID-19 considerations:
Follow CDC guidelines. Mask wearing has been eased. Employees may wear one if they prefer. Common areas are sanitized on a daily basis.Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Financial concepts: 1 year (Preferred)

Work Location: One location