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Company Description
Citeline is one of the world’s leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what’s new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.
Until recently, we were a division of Informa, the British publishing, business intelligence, and exhibitions group based in London. However, as of June 1st 2022, we are an independent stand-alone entity but we will soon be merging with Evaluate Pharma to join Norstella who have with sophisticated private equity backing.
Job Description
- Successful contact and collection on customer accounts and past due invoices
- Proper posting of customer payments
- Processing customer credits
- Fosters strong relationships with Sales, Operations, and Customer Service to resolve delinquencies and address credit risk
- Assist with end-of-month closing duties to include, cash application, billing, and reporting analysis
- Answering general questions regarding account status.
- Assist in adjustments (within eligible guidelines), including misapplied payments, overpayments, customer reconciliations, etc.
- Monitor Aging Report to identify unapplied payments and credits
- Maintain databases and spreadsheets, updating information as needed
- Perform customer account research with the ability to analyze and resolve payment related issues
- Respond to email and letter requests
- Support Leadership AR reporting and analysis requests as needed
- Work cross-functionally with Sales, Sales Operations, and Order Management
- Work on special projects when assigned by management
Qualifications
- Strong verbal and written communication skills
- Skill in establishing and maintaining effective working relationships
- Approachable customer service orientation and “can do” attitude
- Accuracy and attention to detail
- Strong organizational skills
- Ability to organize and prioritize multiple tasks/projects
- Able to work under pressure and meet deadlines
- Intermediate level proficiency with Microsoft Excel skills required
- Ability to analyze large sets of data
- Experience with SAP, Net Suite or similar enterprise reporting systems preferred
- 2-3 years of Account Receivable experience
Additional Information
We have a full package of competitive benefits and perks available:
- Medical Benefits, Dental Benefits, Vision Benefits
- Flexible Spending Account (FSA), Health Savings Account (HSA)
- Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
- 401k Plan with Employer match
- Paid Time Off (PTO) – 10 Company Holidays, 15 Vacation Days, 2 Floating Holidays, Birthday Day and 4 Volunteer Days
Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
The expected base salary for this position ranges from $60,000 to $80,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.
