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TITLE: Change Manager
Location: Remote
Location: Remote
Position Summary:
Responsible for obtaining stakeholder buy-in, creating training programs, and planning communication regarding ongoing improvements. As a leader on Convergint’s Organizational Change Management Team (OCM), the Change Manager makes it happen; they drive adoption of the changes. The Change Manager will develop and implement strategies and plans which maximize employee adoption and usage of required changes. Additionally, the Change Manager will implement processes and plans to minimize resistant behaviors from employees and stakeholders who are impacted by the changes. The goal is to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work. The Change Manager will consult Convergint on benefits and risk of changes and track how improvements increase benefit realization, value creation, and ROI.
Job Responsibilities:
Develop training, communication and leadership engagement strategies and tactical plans; integrate with project management office (if applicable) and consulting on project deadlines.
Identify internal and external key stakeholders to analyze requirements and define support structure to drive end-user adoption.
Perform change assessments and ensure communication and training plans effectively support implementation of business technology changes across Convergint.
Work closely with senior stakeholders to help them understand systemic issues, getting feedback and support for improvement initiatives
Consult Convergint IT Team by prioritizing change requests and facilitating gap analyses
Define training roadmaps, track the preparation of learning training materials, and conduct end-user training
Design a communications plan and manage the appropriate and timely communications to drive adoption
Define, measure, and report success metrics
Provide mentoring, coaching, and feedback to team; share best practices and lessons learned.
Grow change advocacy within the broader organization, helping establish champion/change agent networks across Convergint to promote the use of business technology tools and adoption of change during implementation projects
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Performs other duties and responsibilities as requested or required.
Job Skills Requirements:
Communication – Ability to share important information, both verbally and visually, in a clear and succinct manner to both wide and targeted audiences
Initiative – Engages in proactive behavior and looks for opportunities
Adaptability – Responds effectively to changes in situation or information
Analytical Thinking – Logically break down problems and looks for solutions
Solid team leadership, team building and facilitation skills
Proficient use of Microsoft Outlook, Excel, Word and PowerPoint skills
Solid understanding of Project Management concepts, ability to manage team tasks to achieve deadlines and delegate task completion
Education Requirements:
Bachelor’s degree in related field or equivalent experience
Experience Requirements:
5+ years of experience related to change management, project management, performance benchmarking and metrics, communications, and/or training activities for enterprise-wide technology deployment
3+ years of management experience, including _____ years of experience in Operations, Technology, or large-scale change management.
Demonstrated understanding of change management principles, methodologies, and tools.
Demonstrated aptitude for developing written communications and training materials and translating technical, systems-focused information into approachable content for end-users
Demonstrated presentation skills – comfortable leading presentations and discussions
Experience in one or more of the following industries preferred: electronic, fire alarm & life safety, and/or building automation
Certifications & Licenses:
- Change Management certification, Prosci preferred
About Infinity Consulting Solutions
At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
ICS is an Equal Opportunity Employer.
