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Job Description
Department
OFC OF STUDENT FIN ASSISTANCE (BL-OSFA-IUBLA)
Department Information
The Office of Enrollment Management serves Indiana University Bloomington by recruiting, enrolling, and serving students. We are deeply committed to transforming students’ lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong commitment to diversity and inclusion, OEM works with campus partners to make IU Bloomington the best university possible.
The Office of Student Financial Assistance provides access by administering federal, state, and institutional financial aid and advocates for students with financial need.
Job Summary
Department-Specific Responsibilities
- Provides administrative support for financial aid and/or scholarships operations.
- Serves as an informational resource to a variety of university stakeholders, including students and prospective students, current students, parents, guidance counselors, and faculty or staff.
- Compiles and analyzes data and prepares reports.
- May perform occasional duties in support of other business needs.
General Responsibilities
- Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid and/or scholarships.
- Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
- Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
- Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
- Provides administrative and clerical support to department staff including word processing and scheduling.
- Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.
- Compiles and analyzes data and prepares various reports. Designates and completes audits on a regular basis. Identifies situational anomalies the require analysis and/or escalation.
- May provide guidance to other financial aid/scholarship coordinators; takes on complex or escalated customer issues, referring to manager as appropriate. May make process recommendations to manager for improved operational efficiency.
Qualifications
EDUCATION
Required
- High school diploma or GED
WORK EXPERIENCE
Required
- 4 years in customer service, office experience, or related field.
Preferred
- Experience working with complex data and/or records services in a team environment
SKILLS
Required
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Highly thorough and dependable
- Possesses a high degree of initiative
- Ability to build strong customer relationships
- Demonstrates analytical skills
- Demonstrates problem solving skills
- Strong basic math skills
- Commitment to working with people of diverse backgrounds
- Ability to interpret federal, states, and institutional rules and regulations and required procedures associated with compliance required
Preferred Qualifications
No job description available
Working Conditions/Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
No job description available
Job Classification
Career Level: Mastery
FLSA: Nonexempt
Job Function: Student Services
Job Family: Financial Aid & Scholarships
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Posting Disclaimer
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (eg, the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University’s COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.
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