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Our mission.
As the world’s number 1 job site, our mission is to help people get jobs. We need talented,
passionate people working together to make this happen. We are looking to grow our teams
with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.
Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our sales team with career development and award-winning training from day one. Every month, over 250 million people count on Indeed to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we empower hiring companies who help people get jobs around the globe.
Your job as a Client Partner Manager, Global Accounts Program.
Indeed is seeking a Manager for the Global Accounts Program within the CS & Sales Strategy org. As Manager you will lead your team members in the management of complex global accounts and additional strategic initiatives that impact CS, Sales and clients. A specific focus for you and your team will be to serve as a trusted partner to CS and to help shape client experience by actioning CS feedback and driving product and process improvement.
The ideal candidate is passionate about managing both a team and projects, takes initiative, and enjoys working cross-functionally to deliver a best-in-class experience to internal and external stakeholders.
Responsibilities:
You will lead a team of Client Partners who are responsible for supporting and driving consistency within Indeed’s top global clients.
Become the subject matter expert and trusted advisor on all programs, projects and accounts managed by your team.
Influence client strategy and performance on a global scale.
Collaborate cross-functionally and network internally to accomplish goals.
Be ready to build processes from scratch and implement strategies that can quickly scale across multiple global clients.
Advance the Global Accounts program, and other team initiatives through project management that keeps all internal and external stakeholders informed and aligned.
Engage CS leadership, gather feedback, identify key priorities and deeply understand what is needed to strengthen the Global Accounts Program strategy within CS.
Ensure your team has clear channels through which to route feedback from clients, CS and internal partners to facilitate new solutions and translate challenges into product opportunities.
Hold your team accountable to defined KPIs, SLAs and measures of success. When not available, help to create.
Who You Are
About you:
You are strategic and analytical with a wealth of experience in CS and/or CS and Sales Strategy roles.
You deeply understand the systems and tools, roles and responsibilities, and operating model of the Client Success org globally.
You can build processes from scratch and implement strategies that can scale globally.
You are client-centric / obsessed.
You have excellent communication and presentation skills.
You are organized and able to develop a complex project plan from start to completion.
You are inclusive and enthusiastic about working cross functionally across varied teams and stakeholders at all levels. You create communication flows and work streams that enable effective collaboration.
Experience/Skills:
5+ years relevant client and CS/Sales org support experience.
3+ years of people management preferably in a customer service, account management, or operational capacity.
Global experience.
Strong analytical and process development skills with a focus on solutions and an ability able to lead high visibility projects dedicated to delivering best-in-class service to complex clients.
Excels at change management. Is organized, detailed, and able to grasp and apply new concepts quickly and relay/implement within the team.
Exceptional listening, communication (written and spoken), data storytelling and presentation skills with an ability to gain buy-in, influence and build rapport with partners of diverse cultures and levels of expertise.
Who we are
Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our Sales team with career development and training from day one.
Learn about our global employee perks, programs and benefits – https://benefits.indeed.jobs/
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, September 2021)
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.
Salary Range Transparency
Austin 105,000 – 157,000 USD per year
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at [email protected] at least one week in advance of your interview.
Fair Chance Hiring
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Our Policies
View Indeed’s Applicant Privacy and Accessibility Policies – https://www.indeed.com/legal/indeed-jobs
Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. For positions that require some in-office work or in-person client meetings, exceptions to these in-office or in-person job requirements may be made at the discretion of the business through June 2022, at which point full vaccination will be required. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.
Reference ID: 42757
