Inclusa, Inc Looking for Member Support Manager- Remote position with some travel at Sheboygan, WI Full Time

Grow your leadership skills in this Member Support Manager role!

The Member Support Manager (MSM) position has primary responsibility for managing the work of Member Experience colleagues in the assigned location or region and ensure that services are delivered in a manner that demonstrates Commonunity® and the Family Care program values of access, choice, quality, and cost effectiveness. Additionally this leadership role will focus on program implementation, quality assurance, as well as internal and external relationships with colleagues, county governments, and service providers.

Some responsibilities for the Member Support Manager are:

• Mentor, support, and supervise the work of Health and Wellness Coordinators (RNs) and Community Resource Coordinators to ensure a positive member experience and the implementation of Commonunity® principles.
• Coordinate effective assignment of members, matching member needs to strengths of IDT.
• Serve as a resource to clarify process to IDT when addressing programmatic, member, and colleague specific challenges.
• Support team in applying critical thinking in a member focused strength-based approach.
• Facilitate unit meetings that promote learning, engagement, team building, and a positive work culture.
• Maintain exceptional customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommend solutions and system improvements.
• Assist in the development and implementation of procedures and policies to enhance the efficiency and accuracy of the department processes.
• Establish strategic goals; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Analyze reports to identify trends, address training needs, enhance proficiency and quality of practices.
• Generate reports to monitor timelines, service utilization, and other indicators of compliance and a positive member experience.
• Engage, educate and develop community partners.
• Support Inclusa’s Employment Model, ensuring colleagues meet professional standards and expectations and experience a healthy work-life blend.
• Engage colleagues in creative and collaborative thinking that leads to innovative solutions.
• Empower and support autonomy of colleagues in achieving their goals and objectives.
• Create effective teams by assisting with recruiting, selecting, orienting, and training colleagues.
• Travel is required and eligible for mileage reimbursement.

Inclusa through its founding organizations, pioneered Family Care in Wisconsin and has been serving the people of Wisconsin since 2000. We are presently in 68 counties servicing nearly 15,000 members, the elderly frail and adults with disabilities, in a strengths-based manner that supports goals and what is important for each individual. With offices throughout the state and a growing workforce, we believe that all people regardless of age, disability, or healthcare status should be able to pursue the life they choose within their community. Here at Inclusa every position is essential in supporting the organization’s:

Vision: Inclusa empowers people to explore and achieve life’s possibilities.

Mission: In order to maximize health outcomes, Inclusa proactively partners with others to build vibrant and inclusive communities that offer people dignity, choice, and connections.

Values: Partnership, Respect, Innovation, Integrity, Development, and Excellence.

What’s in it for you by joining the Inclusa team?

• Flexible employment model – Our core business hours are Monday – Friday 8:00 am – 4:30 pm. While meeting the needs of the organization and your specific role first and foremost, we also recognize the need for flexibility for our colleagues.

• Work/life blend

• Various paid time off through accrued PTO time & 10 recognized holidays – Good Friday, Black Friday, Christmas Eve, and New Year’s Eve just to name a few of our unique paid dates off and additional floating holidays.

• Customize your insurance needs – medical, vision, and dental options to fit your family.

• Life insurance covered 100% by Inclusa.

• Short term and long-term disability insurance covered 100% by Inclusa.

• Financial perks – 401K plan is dollar to dollar matched up to 4%.

• Casual dress code policy – dress appropriately per your schedule.

• Our members – the biggest benefit of all is that you are making a difference by supporting members in your local community.

Passion + Giving back to those most in need = Fulfilling your life’s best work! It just makes sense!

Application deadline date: We will be accepting applications for this position until July 26th

***Please be advised that Inclusa, Inc. employees will become employees of Humana, Inc. in January 2024.

Questions about this rewarding role can by answered by contacting our talent acquisition specialist, Corey Anfinson at [email protected].

Experience

Required

• Bachelor’s degree in a Human Services or related field.
• OR be a Registered Nurse in Wisconsin.
• Must have one (1) year leadership experience in the human services field preferably within the last five (5) years.
• OR will consider three (3) years’ experience working in the Family Care program.

Licenses & Certifications

Required

• Driver’s License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)