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Relationship Mananger – Virtual
ABOUT US
Founded in 2018, HelloHero provides Related Services and Educational Support to Schools and Behavioral Health Services to the community at large. Our mission is to increase access to quality care. HelloHero is growing, thus creating an opportunity for a Relationship Manager.
Our ideal Relationship Manager will embody our values of collaboration, care, courage, impact, and trust. We are a people-centered organization that works as a team to drive excellence in operations.
What You Will Do:
- Manages a team of providers – including interviewing, timesheet review, setting expectations, feedback and performance reviews, etc.
- Serves as the single point of contact for the school, ensuring we are meeting their expectation and exploring growth opportunities.
- Receives referrals from schools and assigns to providers
- Coordinates and supports provider onboarding activities
- Ensure the schools are staffed properly and in a timely manner
- Conduct meetings with schools to assess HelloHero’s performance
- Ensure student documentation is complete and submitted to schools (e.g. ETRs, progress reports, etc.)
- Audits activity for their organizations to ensure we are following school guidelines
- Ensure all events are completed correctly and timely on the platform
- Care Coordinator training and supervision
What You Will Have:
- School-based work experience (teacher, clinician, etc)
- Two years of people management experience
- Familiarity with IEPs, school administration, and special education programs
- Microsoft Office and Google Workspace skills
- Must maintain company and employee confidentiality at all times
- Ability to remain calm and professional in stressful situations
- Attention to detail
- Time Management
- Excellent organization and communication skills
We Do Things Differently
At HelloHero, we see candidates differently. If you feel you meet many of the qualifications we seek and share our vision and values, we encourage you to apply. We promise to consider your application fully.
We strive to build a team that reflects the diversity of the communities where we live, work, and take our services to. We encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability.
HelloHero is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and celebrating different experiences. We’re building our team to change the world and ourselves. If that sounds worthwhile to you, join us!
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What are your salary expectations?
Experience:
- Special Edu: 2 years (Required)
- IEP: 2 years (Required)
- people management: 2 years (Required)
- Google Workspace: 1 year (Required)
Work Location: Remote
