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Healthcare Staffing Now – Provide friendly and helpful customer service as first point of contact o Provide technical and software support to end-users.
o Provide Phone support desktop and laptop customers in house and remotely Installing, maintaining, and upgrading laptops, workstations and software, mobile devices, printers, copiers and fax machines o Assist the client in solving laptop workstation and networking issues o Maintain and repair workstations, computers and peripherals.
o Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance o Provide reporting and ticketing information, o Maintain working knowledge of products and/or services o Prepare reports and correspondence as needed.
o Enter and track activity and user information within trouble ticketing system.
o Perform other duties as assigned by supervisor o Commitment to excellence and high standards.
o Strong organizational skills; able to manage priorities and workflow.
o Troubleshoot problem areas in a timely and accurate fashion.
o Maintain and improve quality results by adhering to established processes, procedures and guidelines o Recommend improved procedures for CSC responsibilities o Inform and educate clients by explaining procedures; answering questions; providing information Required Skills:
o Possess excellent customer service skills o Detail oriented and possess excellent organizational skills o Excellent writing and communication skills o Excellent at IT support problem solving skills and have a broad understanding of relationships between hardware and software applications as necessary o Proven knowledge of basic PC troubleshooting of Windows 7, Windows 10, Microsoft Office applications, iPhone and Android devices, IronKey devices, and local and/or network printers o Ability to follow through multiple issues in a fast-paced environment with dynamic priorities o Must be able to obtain Public Trust security clearance o AA/AS, 3
years experience Preferred Certifications:
o HDI Customer Service Representative o CompTIA A
o MCSE Recommended Skills Reports Analysis Information Systems Auditing Interface Process Improvements (Business) Estimated Salary: $20 to $28 per hour based on qualifications.
o Provide Phone support desktop and laptop customers in house and remotely Installing, maintaining, and upgrading laptops, workstations and software, mobile devices, printers, copiers and fax machines o Assist the client in solving laptop workstation and networking issues o Maintain and repair workstations, computers and peripherals.
o Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance o Provide reporting and ticketing information, o Maintain working knowledge of products and/or services o Prepare reports and correspondence as needed.
o Enter and track activity and user information within trouble ticketing system.
o Perform other duties as assigned by supervisor o Commitment to excellence and high standards.
o Strong organizational skills; able to manage priorities and workflow.
o Troubleshoot problem areas in a timely and accurate fashion.
o Maintain and improve quality results by adhering to established processes, procedures and guidelines o Recommend improved procedures for CSC responsibilities o Inform and educate clients by explaining procedures; answering questions; providing information Required Skills:
o Possess excellent customer service skills o Detail oriented and possess excellent organizational skills o Excellent writing and communication skills o Excellent at IT support problem solving skills and have a broad understanding of relationships between hardware and software applications as necessary o Proven knowledge of basic PC troubleshooting of Windows 7, Windows 10, Microsoft Office applications, iPhone and Android devices, IronKey devices, and local and/or network printers o Ability to follow through multiple issues in a fast-paced environment with dynamic priorities o Must be able to obtain Public Trust security clearance o AA/AS, 3
years experience Preferred Certifications:
o HDI Customer Service Representative o CompTIA A
o MCSE Recommended Skills Reports Analysis Information Systems Auditing Interface Process Improvements (Business) Estimated Salary: $20 to $28 per hour based on qualifications.
