Healthcare Administrative Partners Looking for Call Center Supervisor at Remote Full Time

Job Purpose:

The Call Center Supervisor is responsible for the joint operation of the Call Center team.
Collaborating with Call Center Manager in effective planning and implementation of call
center strategies, improving systems and processes, and optimizing staff quality and
productivity are all critical to satisfy the patient population needs of our customer base.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

• Suggest and help implement solutions for improvement with Call Center Manager
• Suggest and maintain workflow processes to achieve performance targets for all

functions.

• Maintain and help improve call center operations by monitoring system

performance, identifying and resolving problems, preparing, and completing
action plans, completing system audits and analyses, managing system and
process improvement and quality assurance programs, and installing upgrades.

• Maintain effective follow-up with clients, patients, and other departments within

the company.

• Build relationships with staff members and clients.
• Create a welcoming and motivating environment for employees.
• Lead Call Center Training for new employees

Additional Functions:

• Build and/or refine effective policies and procedures for the call center

department

• Interview, coach and provide ongoing training to personnel to maintain high

customer service standards.

• Develop and communicate and work with team and goals and action plans to

meet department objectives.

• Provide regular performance feedback to team and complete introductory and

annual performance evaluations.
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• Maintain professional and technical knowledge by tracking emerging trends and

best practices in call center operations management

Knowledge and Skills:

• Billing system experience with GE, IDX and Centricity preferred
• Extensive knowledge of billing policies and regulatory requirements and accounts

receivable process

• Proven experience working within a fast-paced, rapidly changing environment

and managing crises with calm, even temperament

• Supervisory experience including, hiring, training, developing and leading staff

members

• Demonstrated ability to analyze, investigate and problem-solve issues and take

corrective action to resolve the situation

• Proficiency in MS Office, with strong emphasis on Excel, Word, and Outlook
• Proven level of professionalism
• Proven ability to resolve staff issues and complaints

Education and Work Experience:

• High School Diploma or equivalent required.

Values:

Ability to demonstrate understanding and apply our workplace values.

• Customer First; Define success through our clients’ success.
• Accountability; Honor our commitments and exceed expectations.
• Integrity; Honest and transparent in our interactions with each other and our

clients.

• Diversity; Value different views and experiences in pursuit of equity and

inclusion.

• Expertise; Driven by our intellectual curiosity and desire to learn.

Job Type: Full-time

Pay: $17.00 – $22.30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Microsoft Office: 1 year (Required)
• Sales: 1 year (Preferred)

Work Location: Remote