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Health Link Home Health Agency in San Francisco has an exciting, new opportunity, and is hiring IMMEDIATELY. This is a full time field/inside position. We are seeking a curious, high energy, team player to join our growing team.
The Account Manager will be responsible for establishing and maintaining positive relationships with customers and referral sources within an assigned territory to promote home health services. They will build and expand on the current account base and grow opportunities with key partners.
Why Us:
- You get to work around humans in an office and in the field
- You are essential when you work at Health Link
- As you hit your goals – you will have autonomy and flexibility
- You will have the opportunity to grow with the company and build a future
- COVID-Ready Protocols (Employees and staff adhere to guidelines to operate and work safely)
- Forward-thinking, transparent, and inclusive company culture with access to leadership and very little red tape
- Collaborative environment within clinical and office staff in San Francisco
- Competitive compensation with medical, dental, vision, 401k (with match) and other great benefits for all employees
What You’ll Do:
- Communicate daily with portfolio of customers and act as a primary point of contact for territory accounts
- Engage in high-quality conversations to achieve and exceed targets
- Employ marketing initiatives to achieve budgetary volume projections
- Execute effectively based on KPI metrics (calls, targets, goals and/or strategic objectives) set by leadership
- Establish performance goals in conjunction with partners, develop action plan, secure commitment, drive achievement to goals
- Maintain comprehensive working knowledge of Health Link HHA markets including government agencies, key referral sources, and competitor’s market positioning
- Gather feedback from partners regarding service enhancements and processes to drive partner efficiencies and communicate that feedback internally to help drive continuous improvement
- Provide relevant data insights and superior consulting services to partners (patient management advice, define marketplace opportunities and define best practices)
- Attend industry events and provide insights face-to-face based on business needs
- Build presentations and communicate effectively to persuade partners
- Perform other duties assigned
Why You’ll Be Successful:
- A Bachelor’s Degree or equivalent related professional experience
- (1) year of experience in customer service, sales, account management or health care
- Knowledge of Post-Acute healthcare is a plus
- Ability to market aggressively and deal tactfully with customers and the community
- Communication: you adapt communication style and manage difficult conversations and diffuse conflict
- Relationship Management: you understand partners and customize engagement approaches; you are able to diffuse difficult, high-pressure, or contentious situations quickly; willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across Health Link
- Demonstrate excellent communication, negotiation, and public relations skills
- Demonstrate autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities
- Partner Advocacy: you demonstrate a “partner-first” and create “win-win” situations that bring value for both Health Link and Partners; you are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at Health Link
- Planning and Quality Delivery: you prioritize and manage tasks with minimal assistance and direction; you meet all team commitments and goals and demonstrate willingness and capability to take on additional tasks
- Data Driven Business Acumen: you use software, data and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner
- Expertise Development: you build and maintain expertise in home health and post acute health care
Job Type: Full-time
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
- Signing bonus
Education:
- Bachelor’s (Preferred)
License/Certification:
- Driver’s License (Preferred)
Work Location:
- Multiple locations
Work Remotely:
- No
Work Location: Multiple Locations Closed
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Requirements
- A Bachelor’s Degree or equivalent related professional experience
- (1) year of experience in customer service, sales, account management or health care
- Knowledge of Post-Acute healthcare is a plus
Benefits Salary: Up to $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance