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Founded over ninety years ago, Goodwill Industries of the Valleys is committed to the vision of eliminating poverty through our mission of empowering individuals, strengthening families, and inspiring communities. Goodwill team members are at the heart of this mission. They are the very individuals we aim to empower, part of the families we want to strengthen, and members of the communities we want to inspire. Through a team-centered model, Goodwill is more connected to the areas we serve. Our team members are the ones who drive innovation, further the impact we make for those we serve, and define the very culture of our organization.
What is a team-centered culture exactly? It’s a commitment to team member development, improved and efficient processes, and a dedication to providing the support needed to be successful. From our retail locations, to our production teams, support staff, and those on the front lines of our mission work, every role within the organization is vital. Collaboration on all levels, sets up both the individual and the organization for success. We would love to have YOU be a part of that success – apply today!
Responsibilities:
1. Ensures 100% world-class customer service.
2. Hires, trains, develops, supervises, and evaluates team members within the framework of Goodwill policies and procedures and job descriptions.
3. Develops, trains, and supervises Assistant Managers, ensuring they are able to perform any of the duties and responsibilities outlined in this position description on a regular or intermittent basis with the goal of preparing future Store Managers.
4. Operates the retail store within budgeted expense to revenue ratios and donor value.
5. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the retail store in accordance with Goodwill policies and procedures.
6. Schedules/maintains labor and payroll in accordance with Goodwill policies and procedures.
7. Responsible for image, maintenance, loss prevention, safety, and security of the retail store in accordance with Goodwill policies and procedures.
8. Responsible for ordering and maintaining supplies and all other Goodwill property in a secured manner in accordance with established budget and practices.
9. Is responsible for:
- Cash handling
- Monthly Safety Site Inspection
- Incident/Accident reports
- Expense Reports
- Supply orders
- Weekly Scheduler with two weeks scheduled for all team members
- Reports completed in an accurate and timely manner
10. Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift.)
11. Performs assigned duties within the framework of our Guiding Principles and Core Values.
12. Attends in-person and related training as assigned by Operations Leadership.
13. May be asked to participate in activities outside of Goodwill.
14. Performs other duties as assigned by Operations Leadership.
Qualifications:
1. Minimum of two years of management/supervisory experience in a business (retail) setting preferred.
2. Associate degree in business or related field preferred.
3. Strong leadership, interpersonal, and verbal and written communication skills.
4. Basic computer skills.
5. Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of another team member.
6. Able to perform tasks that require repetitive motion, i.e., tagging or hanging clothes. Manual dexterity is required.
Empowering Individuals • Strengthening Families • Inspiring Communities
