At GoHealth Urgent Care, we strive to provide an effortless experience to our customers, providers, and staff. We are constantly innovating and looking for new ways to use technology to enhance our customers’ interaction.
The Chatbot and AI engineer is a position that will play a key role in developing and supporting our consumer facing chatbot solution and other A.I. focused applications to help give our customers peace of mind when they need on-demand care. These applications achieve outcomes such as allowing a customer to get answers to questions fast, get routed to the correct support team, save their spot at a GoHealth Urgent Care center, and much more. This position will be responsible for the design, development, implementation, support, security practices, and maintenance of the production chatbot and related applications/APIs and will be working with the Software Development team and Customer Experience team to deliver an unparalleled user experience. Responsibilities will also include working with internal and external teams across the GoHealth organization to understand our customers’ needs and service offerings and use that information to shape the design and functionality offered in the chatbot. Our conversational intelligence platform is growing rapidly to support new channels and regions. We are looking for a hands-on engineer who is passionate about designing, developing, and deploying cutting edge conversational AI solutions which will impact hundreds of thousands of customers.
The role will require collaboration with diverse roles including marketing, physicians, customer experience, operations leadership, as well as others within the IT team. It will require excellent problem-solving skills to anticipate and solve complexities before deployment and will be expected to be the subject matter expert on all things A.I.
JOB REQUIRERMENTS
Education
4-year CS degree required (or equivalent experience)
Work Experience
3+ years of experience in artificial intelligence related application design and development
Expertise with designing, architecting, and maintaining chatbot and other conversational A.I. consumer facing experiences.
Extensive understanding of and experience with deep learning, natural language understanding/processing, machine learning, and relevant tools and technologies.
Experience with bot to human escalation
Expert level data analysis and processing skills
Required Licenses/Certifications
N/A
Additional Knowledge, Skills and Abilities Required
Proficiency with JavaScript (ES6+)/Node.js/Express and related server-side frameworks
Solid understanding of asynchronous programming
Expertise with common API formats and technologies
Strong understanding of data structures and algorithms including experience with relational database architectures
Experience with front-end, back-end and machine learning languages, technologies, and design patterns.
Ability to build scalable, highly performant A.I. applications.
Ability to keep up with and adhere to UX/UI best practices.
Proven record of success using development practices including agile project management, test driven development, continuous deployment, etc.
Ability to handle errors appropriately and in a user/developer friendly way.
Solid debugging skills and a production support mindset
Experience with data analytics tools such as Tableau, Power BI, etc
Must be comfortable in a fast-paced environment with shifting priorities.
Strong verbal and written communication skills
Additional Knowledge, Skills, and Abilities Preferred
Experience with LivePerson Conversational A.I. and related products
Experience with IaaS/PaaS cloud technologies and resources such as Microsoft Azure (preferred) or AWS
Healthcare specific software development and A.I. experience
Experience with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system
ESSENTIAL FUNCTIONS
#INDCO
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