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Job Description
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Position Summary
The Agency System Analyst is part of a divisional IT team based in Rolling Meadows, IL for Gallagher Global Brokerage (GGB). The team maintains enterprise caliber third party applications from a variety of vendors. The team is led by managers with deep technical backgrounds and strives to use modern practices and technologies the right way. This is a dynamic team environment that encourages collaboration among analysts to make the whole team better.
Position Summary
The Agency System Analyst is part of a divisional IT team based in Rolling Meadows, IL for Gallagher Global Brokerage (GGB). The team maintains enterprise caliber third party applications from a variety of vendors. The team is led by managers with deep technical backgrounds and strives to use modern practices and technologies the right way. This is a dynamic team environment that encourages collaboration among analysts to make the whole team better.
Essential Duties and Responsibilities
- Maintains application systems and are running in the daily operations of the firm
- Identifies and resolves complex problems or transactions where expertise is required to interpret against policies, guidelines or processes
- Acts as analytical or procedural expert and represent team on cross-functional process or project deliverables
- Support post-M&A activities, including the onboarding and transformation of acquired applications to be compliant with divisional policy
- Directly perform or manage annual compliance activities such as disaster recovery, data retention exercises, access reviews, application upgrades, SOX/SOC2 compliance evidence gathering, and administer application user security
- Works with users, product owners, and team to support business applications and investigate operational problems/system requirements
- Responsible for full lifecycle of small projects, including planning, estimation, and hands-on task execution
- Occasional planned off-hour procedural work when system downtime is required to larger systems. Potentially 5-10 times a year
- Solves user inquiries that arise during day-to-day operation
- Regularly provides coaching, guidance and training to team members of varying experience
Required
- Bachelor’s degree and 5 years related experience or an equivalent combination of education, training, and experience is required.
- Competent to work at the highest technical level of all phases of applications systems analysis and system maintenance activities.
Preferred
- Experience within one or more core types of applications:
- Agency management systems
- Document management systems
- Financial accounting systems
- Ability to create and document new IT operational processes based on recent acquisitions
- Proven ability to independently manage tasks and priorities, accurately estimate work and meet mutually agreed upon deadlines
- Strong applications analysis and issue resolution (troubleshooting) skills
- Experience with Microsoft SQL Server, Windows Server operating systems, and IIS
U.S. Eligibility Requirements
- Interested candidates must submit an application and resume/CV online to be considered
- Must be 18 years of age or older
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Required
- Bachelor’s degree and 5 years related experience or an equivalent combination of education, training, and experience is required.
- Competent to work at the highest technical level of all phases of applications systems analysis and system maintenance activities.
Preferred
- Experience within one or more core types of applications:
- Agency management systems
- Document management systems
- Financial accounting systems
- Ability to create and document new IT operational processes based on recent acquisitions
- Proven ability to independently manage tasks and priorities, accurately estimate work and meet mutually agreed upon deadlines
- Strong applications analysis and issue resolution (troubleshooting) skills
- Experience with Microsoft SQL Server, Windows Server operating systems, and IIS
U.S. Eligibility Requirements
- Interested candidates must submit an application and resume/CV online to be considered
- Must be 18 years of age or older
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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