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Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Entry Level Billing Specialist
Fitness Formula Clubs is looking for a competent specialist to undertake various financial and non-financial tasks to help guarantee the company’s revenues. You will handle the processing of incoming payments, and member and staff inquiries. The Prime Directive for all FFC Employees is to Get and Keep Members.
Responsibilities:
- Act as the lead processor of online enrollments in a timely manner to allow club staff to integrate members
- Provide support for members and club staff, as needed, including processing of club level changes to ensure collectability of membership dues and other payments
- Manage the status of accounts and balances and identify inconsistencies through audit procedures
- Assist with member notification of account status
- Preparation of accounts for successful and accurate billing
- Provide deliverables that present clear and reliable data on a consistent basis
- Prepare and analyze data as requested to support billing, finance, or operation team needs
- Assist in any special projects as assigned through the billing, finance, or operation teams
Requirements:
- Proven experience as a billing and customer service specialist
- Adherence to laws and best practices in regards to dealing with customers and data
- Comfortable dealing with numbers and the processing of financial information
- Basic Excel/Google Sheets skills: Sort, filter, formulas (Ex: Vlookup, etc.), and pivot tables
- Experience with POS (Point of Sale)
- Proficiency in English both written and verbal
- Available to work nights and weekends to cover membership sales processing
- Results-driven and patient
- High degree of attention to detail and trustworthiness
- Ability and willingness to work from office when required
Physical Requirements:
Essential and other important responsibilities and duties require maintaining physical condition necessary for walking, standing, and sitting for prolonged periods; may be required to push, pull, bend, lift light to moderate objects (30 lbs.), carry, reach, and stoop; finger dexterity is essential. Maintain mental capacity that permits making sound judgments regarding work and have regular attendance.
What We Offer:
- Insurance – Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
- Company-paid Life Insurance (only for Full time employees)
- 401K – with company match
- Professional Development Reimbursement – FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year. We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)
- We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)
Other Perks of Working at FFC:
- Complimentary Club Membership to use any of our FFC locations!
- Open Door Policy – Your managers and the corporate team all have an open door policy
- Diverse and Inclusive Culture – Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
- 25% discounts on Spa, Retail, and Fitness classes for all employees
- Employee appreciation programs
- Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more
Our Purpose:
“To enhance the lives of our members and guests by improving their overall health and well-being.”
Our members, guests, and staff are as diverse as the city we call home. We are “Chicago from Day One,” and we are committed to building a respectful and inclusive community.
