FIS Looking for Client Relationship-Delivery Manager II at Jacksonville, Florida Full Time

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor of Commerce/Business Travel Percentage :

10 – 15%
Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Team

FIS Document Capture Manager ( formerly FormWorks ) increases the accuracy, efficiency and reliability of U.S. health insurance organizations’ data streams. Document Capture Manager performs front-end data capture and processes paper and EDI transactions.

What You Will Be Doing

The Client Relationship-Delivery Manager II for this team will be r esponsible for high-level relationship management and service delivery of mailroom claim BPO services for one or more assigned clients strategic to the enterprise. These clients represent healthcare or financial services accounts having a major strategic impact on the long-term success of the enterprise.

• Apply BPO best practices and solutions for healthcare and financial services customers utilizing FIS Document Capture Manager.
• Ensure 100% delivery within SLA client commitments.
• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of FIS Document Capture Manager .
• Serve as the primary management contact and client liaison regardless of the outsourced solution or client’s geographic location.
• Maintain contact with clients at an executive level, focusing on the strategic nature of the relationship.
• Represent the enterprise to the client and the client to the enterprise.
• Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution.
• Oversee and lead teams in delivery of continuous and effective outsourced, solutions/ FIS Document Capture Manager, and ensure delivery within budget (PNL responsibilities), and in accordance with contract requirements.
• Maintain and grow client relationships while ensuring ongoing customer service.
• Lead teams in the delivery of FIS Document Capture Manager to the strategic client.
• Select, develop, and evaluate personnel to ensure efficient operation of the business unit.
• Identify areas where continuous improvement can be applied, implement the change, and measure the level of improvement.
• May travel to client location.

What You Bring

• Bachelor’s degree in business, computer science or information systems, or the equivalent combination of education, training, or work experience.
• Working knowledge of mailroom operations, processing, software, and equipment.
• Demonstrated ability to partner with mailing services, such as the US Postal Service and other mailing resources, given its relation to this outsourced solution.
• Proven track record in client relationship management and service delivery, including PNL responsibilities.
• Strong financial industry and data processing knowledge.
• Broad understanding of the financial and strategic aspects of the business, capable of participating in and/or establishing initiatives that contribute to the overall success of the enterprise. May also participate in initiatives that contribute to the overall success of the client’s business.
• Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth, and high levels of customer satisfaction.
• Compelling oral, written and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks within the enterprise and with clients.
• Exhibit a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client.
• Viewed as an expert resource by peers and coworkers, maintaining a good working relationship with both internal and external clients, and a thorough working knowledge of the enterprise.
• A bility to lead by example and motivate professional level staff
• Exceptional leadership qualities, decision making abilities, and strong business judgment.
• Proficient personnel management skills

Added Bonus If You Have

• Healthcare background versed in claims processing
• Familiarity with FIS Document Capture Manager ( formerly FormWorks )
• Experienced with QA aspects and monitoring of data entry personnel

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.