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TEAM MEMBER SKILLS AND ABILITIES:
Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio.
Seizes opportunities to make recommendations for improvements in products and services.
Acts with customers in mind. Develops and nurtures positive relationships with internal and external customers; building mutual trust and respect.
Enjoys working hard; is action oriented with a positive and innovative attitude.
Possesses the willingness and ability to embrace change.
Creates an environment in that empowers others to do their best.
Consistently provides positive, direct, and actionable feedback. Is easy to approach and talk to. Takes time to put others at ease. Is a good listener, easily builds rapport and is empathetic to the needs of others.
Frequently is involved in problem solving, supervising, organizing, decision making, communicating, coaching, and customer service.
Quickly determines what will help or hinder accomplishing a goal. Possesses the ability to redirect customers to other service areas to eliminate roadblocks and increase service level and customer service experience for all customers.
Desire and passion to keep growing personally and professionally while building and maintaining the branch portfolio.
Seizes opportunities to make recommendations for improvements in products and services.
Acts with customers in mind. Develops and nurtures positive relationships with internal and external customers; building mutual trust and respect.
Enjoys working hard; is action oriented with a positive and innovative attitude.
Possesses the willingness and ability to embrace change.
Creates an environment in that empowers others to do their best.
Consistently provides positive, direct, and actionable feedback. Is easy to approach and talk to. Takes time to put others at ease. Is a good listener, easily builds rapport and is empathetic to the needs of others.
Frequently is involved in problem solving, supervising, organizing, decision making, communicating, coaching, and customer service.
Quickly determines what will help or hinder accomplishing a goal. Possesses the ability to redirect customers to other service areas to eliminate roadblocks and increase service level and customer service experience for all customers.
TEAM MEMBER RESPONSIBILITIES:
Assist manager to ensure that staff is consistently updating and reviewing the customer profile.
Assist in pre-call planning sessions with each team member.
Strong communication skills including speaking to small or large groups whether inside or outside the organization.
Assist in observing and coaching sales members in recognizing and seizing sales opportunities with customer interactions.
Manage Consumer Loan Portfolio
Duties may vary due to location and this list may not be all inclusive.
Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.
Knowledgeable of bank products, services, business practices, trends, and information affecting industries. Be mindful of competition and aware of current strategies and tactics in the marketplace.
Provides the best service to our customers with innovative and creative solutions.
PREFERRED EDUCATION AND EXPERIENCE
High School Diploma
Minimum of 2 years previous retail bank experience
Extended hours sitting and performing computer tasks may be required
Bilingual candidates encouraged to apply.
EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY
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