Fidelity Investments Looking for Customer Service Rep at SILVER CITY, Iowa, United States Full Time

Job Description :

Financial Customer Associate Omaha, NE Area only

Are you looking for a career where you will make a difference in people’s lives while primarily working from home?

If so, consider joining our customer service team We’re hiring great people with a passion for helping others, who live within miles of the Greater Omaha metro area

Apply today to join the next class of Financial Customer Associates This is a full-time, phone-based customer service position and you do not need a finance background to succeed in the role

We’re looking for individuals who care about and can relate with others We provide paid training, a complete work from home computer package, and all the resources you need

Make an Impact By

Establishing rapport and showing empathy with customers, making them feel valued

Effectively using internal resources (eg computer systems, online resources, and business partner relationships) to arrive at the right solution for the client

Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately

Defining a problem clearly and raising concerns when necessary

Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues

Assisting customers with professionalism while following measurable business goals

The Expertise and Skills You Bring

Having a degree or customer service experience is helpful If you d on’t have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education

Listening and empathy skills to support the challenges of our diverse customers

Excellent communications skills (both written and verbal)

Of service” attitude towards others and being a supportive teammate

Personal computer proficiency

Pro-active problem-solving skills

Ability to manage challenging situations and conversations

Utilizing effective questioning to uncovering hidden customer needs

Identifying the actions needed to obtain positive outcomes

Benefits

At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally

Schedule

Monday Friday, hours per week (Must have open availability from : am to : pm CST) Overtime hours are encouraged during peak call periods

LI-REMOTE

Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates

Please see below for the salary range for work locations in Colorado only :

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Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only :

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Please see below for the salary range for work locations in California only :

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Please see below for the salary range for work locations in Washington only :

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Certifications : Company Overview

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients We help people invest and plan for their future

We assist companies and non-profit organizations in delivering benefits to their employees And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours

You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home

Honored with a Glassdoor Employees’ Choice Award , we have been recognized by our employees as a Best Place to Work in

And you don’t need a finance background to succeed at Fidelity we offer a range of opportunities for learning so you can build the career you’ve always imagined

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling Dynamic Working

Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, consecutive days, every four weeks

These requirements are subject to change

We invite you to Find Your Fidelity at fidelitycareerscom

Fidelity Investments is an equal opportunity employer We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process

To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations fmr

com , or by calling –, prompt , option

We welcome those with experience in jobs such as Accountant, Accounts Payable Clerk, and Bilingual Customer Service and others in the Accounting and Finance to apply