Log In
Sign Up
It’s fun to work at a company where people truly believe in what they are doing!
Job Description:
The Claims Operations Manager provides front-line management for our claims operations team. The incumbent must ensure the effective planning and execution of accurate, timely, and cost-effective productivity and solutions to meet the needs of the business and internal Clients.
Responsibilities
Ensures overall success through the coordination, management, and department execution of client’s deliverables.
Improve the operational systems, processes and policies in support of organizations mission. Specifically, support better management reporting, information flow, business process and organizational planning.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
Prepare and control department budgets. Plan effective strategies for the financial well-being of the department and the division.
Works with internal clients to establish best practices which meet client needs and address any prioritization issues that may arise.
Consistently delivers proactive communication with internal clients and serves as point of escalation when necessary.
Provides team leadership to professionally develop and motivate staff members allowing them to assume additional responsibilities and growth opportunities within the organization.
Requirements
Bachelor’s Degree or comparable work experience
6+ years’ experience managing an operations department, with proven accomplishments to exemplify ability to meet the expectations of this position.
Strong grasp of technical and operational processes and ways to improve those processes, with an eye on achieving client satisfaction and driving for results.
Leadership and supervisory skills to manage and develop Team Managers and future leaders within the departments.
Excellent verbal and written communication skills, including the ability to: (a) establish and maintain productive internal and external relationships; and (b) to provide effective consultation on alternative ways to proceed.
Sharp analytical skills to help develop better executive and department reporting to help drive result, reduce risk.
Critical thinking with an eye to adding value, coupled with sound judgment.
Capable of balancing competing priorities.
Ability to work independently, while effectively taking direction from senior ECA management.
Adaptability to changing work priorities and client demands.
Resourcefulness in gathering resources to meet objectives.
#LI-REMOTE
#LI-GM1
Candidates in Colorado:
Compensation range is 66,466.05 – 99,698.55 USD Annual plus may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s skills, experience and qualifications.
Click here to learn about Epiq’s Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
