Empower Looking for Lead Engineer Service Delivery IT Risk & Delivery at Littleton, Colorado Full Time

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

As a member of the IT Infrastructure Risk & Delivery Team the successful candidate will operate as the Customer Advocate representing a combination of External and Internal customers – i.e. PMO, ITSM, Product/Value Streams, Information Security, Compliance etc. and navigating the various IT Infrastructure Functions on behalf of their External and Internal Customers to deliver results and ensure the Customer Experience is as optimal as possible. The candidate will serve as the entry point/point of contact for the various customers and work with autonomy in a matrix environment across IT Infrastructure and ITSM.

What you will do:

• The successful candidate will provide the entry point/point of contact into IT Infrastructure and will have autonomy to working across the various IT Infrastructure and ITSM Functions on behalf of the customer.
• The successful candidate will possess a mix of broad technical aptitude and understanding of enterprise technologies while also be deft at taking complex requests and challenges and simplifying/streamlining and assisting with driving and executing them for the Customer and/or the other IT Infrastructure/Risk & Delivery Functions.
• Will work effectively and collaboratively in a matrix environment collaborating with both technical and business leaders and technical individual contributors.
• Must possess the innate ability to communicate and engage effectively with a myriad of technical and Business functions – as well as Executive Leadership – with a passionate focus on the customer.
• Will engage in and assist with the scoping and execution of proactive and reactive requests/efforts/projects/programs stemming from major External Customers as well as internally driven efforts with focus including but not limited to the following areas: Vulnerability Remediation, Legacy Data Center Migration, IT Aspects of M&A Integration, Application Stack Non-Performance/Instability, IT Infrastructure Compliance.
• Will work closely with the ITSM and Operations teams when/where necessary and appropriate for in-flight incidents as well as post-incident Problem investigations, RCAs, and remediation activities ensuring that the impacted Customers (both internal and external) are provided with reasonable updates and have a consistent point of contact.
• Will coordinate and interact with the Vulnerability and Technical Risk & Delivery functions within the Risk & Delivery team as necessary to ensure quality and timely results.

What you will bring:

• Minimum of 5-7 years relevant experience in any of the following: ITIL/ITSM tools and processes, Technical Project/Program Management, Technical Customer Relations.
• Demonstrated ability to multi-task and deal with high-pressure and sensitive situations calmy and professionally and escalate to/work with Functional Leads when/where necessary.
• Demonstrated ability to lead and drive – as well as engage and assist with – complex IT efforts with significant Business and Customer ramifications.
• Ability to work in a matrix team environment.
• Ability to interpret technical information and relate/communicate with both technical and non-technical audiences – as well as Executive Leadership – effectively and clearly.
• Bachelor’s degree in computer science, information technology or equivalent experience

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time – 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

$99,600.00 – $140,700.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.

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