EmPower HR Looking for Customer Experience – HR at Caledonia, Wisconsin Full Time

Empower HR

Employee Experience Specialist/$19.0-$21.0 per hour/Milwaukee, WI

Must Haves:

Microsoft Office Suite, Salesforce or HRIS Software experience

Education: High School Diploma/GED

Why Us:

At EmPower HR, it begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just †does their job†The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons. We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

Job Description:

In terms of cultural fit, the successful candidate will win the hearts and minds of our clients, be self-motivated and be energized by working amongst a group of thoughtful, smart, fast-paced and successful colleagues. He or she will enjoy being a part of an organization focused on excellent customer service to our clients†employees and will be a naturally collaborative individual who enjoys interacting with individuals at all levels. Additionally, he or she will be a strong team player with a proactive approach and the ability to take initiative with discretion and judgment.

!00% Remote or if you prefer hybrid out of our Milwaukee office
Position Summary: The Employee Experience Specialist creates an upbeat and welcoming experience during every interaction they have with our client†s employees.  A day in the life in this role will include answering employee†s inquiries via phone and email including but not limited to these topics: pre-employment screenings, remote new hire onboarding, virtual/webinar-based onboarding, HR policy and compliance support, payroll inquiries, benefits administration, unemployment claims processing, and general employment related questions and concerns. This role also includes the exciting opportunity to assist in tasks/projects for clients or even companywide projects that will continuously improve our processes. You†ll play a significant role in the overall satisfaction of our clients and EmPower HR†s status in the marketplace as a best-in-class HR service provider.

Essential Responsibilities and Duties:

• Provide stellar service to clients and employees by being responsive, timely, and accurate in all communications
• Fully manage remote new hire on-boardings including pre-employment screening management, welcome phone calls and emails to new employees, coordinating, tracking, and collecting all paperwork, verifying I-9 documentation, and assisting employees as needed
• Answer and assist with any employee questions that come into the team via phone or email. Collaborate with internal resources and teams to provide accurate and thorough guidance and answers to employees and clients
• Follow up with internal teams, clients, and employees on any open items in order to solve issues and provide excellent service
• Answer employee questions regarding company policies, benefits, employment practices, payroll, and basic HR administration work with rest of the team to ensure clients are satisfied with the service that is provided and that all requests that come through the team are responded to timely and accurately
• May occasionally assist other business leaders with onsite client or employee meetings
• Understand the clients various policies and practices in order to provide guidance and answer employee questions accurately
• Partner with team members across the organization in accomplishing team projects and process improvements

**Locations**:Â Milwaukee, WI; or Schaumburg, IL
About Us:

With EmPower HR, we†ll take care of the day-to-day responsibilities of being an employer, so you can get to the reason you†re in business

Posted: 11 days

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Benefits:

• Healthcare
• Dental
• Vision
• 401(k)
• Education Assistance
• Paid Vacation
• Paid Holidays
• Paid Sick Days
• Flexible Spending Accounts (FSAs)
• Health Savings Accounts (HSAs)
• Life Insurance
• Long-term Disability
• Short-term Disability