THE BEAUTIFUL, SOON-TO-OPEN, NEWLY CONSTRUCTED EMBASSY SUITES AT HALCYON VILLAGE IS LOOKING FOR AN EXPERIENCED, GUEST-MINDED INDIVIDUAL TO OVERSEE THE FRONT OFFICE OPERATIONS OF THE PROPERTY
REPORTS TO: Director of Operations, AGM, GM
BASIC PURPOSE: Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.
ORGANIZATIONAL SCOPE: Position is responsible for the short term planning and day-to-day operations of the Front Office Department. The major areas of responsibility/management include: Front Desk, PBX, Bell Stand, Concierge, Valet and Transportation. Recommends, implements and monitors the Department’s budget and manages expenses within approved budget constraints.
FUNCTIONS/RESPONSIBILITIES:
KNOWLEDGE AND SKILLS:
At least two full years of full employment in a related position with SUN or other hospitality management company
Skills and abilities:
No. of employees supervised: Supervise One to thirty employees
Travel required: Minimal. May be required to attend supplemental Management training classes.
Hours Required:
ENVIRONMENT
Physical Job Requirements
Lifting/Pushing/Pulling/Carrying
Positions may require lifting of front office supplies, assisting with guest luggage, carrying of linens and laundry, kitchen supplies, and other essential property supplies
Bending/Kneeling /Reaching
Position requires frequent bending and kneeling to access supplies, drawers and cabinets, office supplies, and other essential property supplies
Mobility
Position requires ability to assist guests, walk guests and clients to rooms and meeting locations, deliver supplies or requests to housekeeping and other property departments, distribute invoices to guest rooms, and be able to assist with other essential property needs
Continuous Standing
This position requires continuous standing for entire shift
Climbing Stairs:
This position may require climbing of property stairs
Driving
If applicable, position may require assistance with shuttling guests to and from designated locations. If so, must be able to meet all Fleet Safety Program requirements
Hearing/Vision/Speech
This position requires that the employee be able to clearly communicate with, understand, and respond to supervisors, coworkers and guests
Other Considerations
Job Type: Full-time
Pay: $48,000.00 – $53,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location: One location
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