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Role:
– IT Service DeskLocation:
– Paramus, NJ (Onsite Role)Duration:
6-12
Months Phone and SkypeClient:
– Veolia Key Responsibilities Skills:
Responsible for processing all IT Requests and Incidents via telephone, walk-ups, and self-service queue.
An 80% closure rate.
Primarily responsible for the support of Veolia computer users and the setup and administration of computer systems, including hardware, application and operating system software, and databases.
Resolves complex end-user problems using documented procedures and available tools.
Ensures customer satisfaction by responding to all calls and emails to the Help Desk and by providing timely updates to the customer regarding the status of problem resolution.
Logs all customer questions and problems and track the issues through to resolution.
Ability to work overtime and On-Call monthly rotation Troubleshoot and resolve any and all issues related to computer hardware, operating systems, company-approved applications Implementing software and hardware updates and upgrades in compliance with the PMO team Assist in the development and maintenance of Support Center documentation as needed in Confluence Report any support trends to the IT Operations Manager as they happen Research and testing of new technology (As needed for project work) Occasional travel to offsite locations (As needed for projects or emergency situations) Laptop and Desktop imaging including local rollouts Required Skills Excellent knowledge of Windows 10 and legacy Windows OS.
Advance knowledge of Microsoft products including Office, Outlook, SharePoint, Teams, etc.
Working knowledge of Google applications including GMAIL, Drive, Sheets (Google Workspace) Advance Experience with Windows Active Directory – Creating, Modifying, Password Resets, Accounts unlock, Share permissions Working knowledge of iPhone/iPad & Android devices, including e-mail configuration and MDM enrollment Good working knowledge of LAN/WAN network topology Experience in advance Helpdesk tools and techniques (Remote assistance, ServiceNow or other ticket system, Dameware, SCCM, PC Imaging, and MDM) Strong verbal and written communication skills, and interact effectively at all levels within the organization Build and maintain positive relationships with internal and external customers Detailed, hands-on knowledge of computer hardware, applications and network technologies; ability to learn new technologies quickly and to effectively retain and apply new knowledge Strong customer service skills Superior telephone and email etiquette skills in answering and initiating phone calls; exceptional interpersonal skills Strong problem-solving skills and inherent decision-making ability in resolving complex issues at the highest technical level; able to take initiative and be assertive to solve problems.
– provided by Dice Recommended Skills Administration Assertive Communication Computer Architectures Confluence Curiosity googletag.
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c47acde126bf77a02d04ac7d247e0a63 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
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Estimated Salary: $20 to $28 per hour based on qualifications.
– IT Service DeskLocation:
– Paramus, NJ (Onsite Role)Duration:
6-12
Months Phone and SkypeClient:
– Veolia Key Responsibilities Skills:
Responsible for processing all IT Requests and Incidents via telephone, walk-ups, and self-service queue.
An 80% closure rate.
Primarily responsible for the support of Veolia computer users and the setup and administration of computer systems, including hardware, application and operating system software, and databases.
Resolves complex end-user problems using documented procedures and available tools.
Ensures customer satisfaction by responding to all calls and emails to the Help Desk and by providing timely updates to the customer regarding the status of problem resolution.
Logs all customer questions and problems and track the issues through to resolution.
Ability to work overtime and On-Call monthly rotation Troubleshoot and resolve any and all issues related to computer hardware, operating systems, company-approved applications Implementing software and hardware updates and upgrades in compliance with the PMO team Assist in the development and maintenance of Support Center documentation as needed in Confluence Report any support trends to the IT Operations Manager as they happen Research and testing of new technology (As needed for project work) Occasional travel to offsite locations (As needed for projects or emergency situations) Laptop and Desktop imaging including local rollouts Required Skills Excellent knowledge of Windows 10 and legacy Windows OS.
Advance knowledge of Microsoft products including Office, Outlook, SharePoint, Teams, etc.
Working knowledge of Google applications including GMAIL, Drive, Sheets (Google Workspace) Advance Experience with Windows Active Directory – Creating, Modifying, Password Resets, Accounts unlock, Share permissions Working knowledge of iPhone/iPad & Android devices, including e-mail configuration and MDM enrollment Good working knowledge of LAN/WAN network topology Experience in advance Helpdesk tools and techniques (Remote assistance, ServiceNow or other ticket system, Dameware, SCCM, PC Imaging, and MDM) Strong verbal and written communication skills, and interact effectively at all levels within the organization Build and maintain positive relationships with internal and external customers Detailed, hands-on knowledge of computer hardware, applications and network technologies; ability to learn new technologies quickly and to effectively retain and apply new knowledge Strong customer service skills Superior telephone and email etiquette skills in answering and initiating phone calls; exceptional interpersonal skills Strong problem-solving skills and inherent decision-making ability in resolving complex issues at the highest technical level; able to take initiative and be assertive to solve problems.
– provided by Dice Recommended Skills Administration Assertive Communication Computer Architectures Confluence Curiosity googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fclick.
appcast.
io%2Ftrack%2Fekrrswu%3Fcs%3Dlxe%26jg%3D1jcf%26bid%3DTEz0xVerpiuhxLt0LS4mUA%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww.
careerbuilder.
com%2Fjobs%3Fkeywords%3Dinformation-technology-%28it%29-support-analyst%2526location%3Dparamus%2C-nj’, ‘ExternalApply-j3r7416xffm5ctqqth5’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
c47acde126bf77a02d04ac7d247e0a63 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
