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PRIMARY PURPOSE
The Quality Assurance (QA) Manager will oversee the activity of the quality assurance department and staff; developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products and/or development processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervisory Responsibilities:
- Hires and trains quality assurance staff.
- Oversees the daily workflow and schedules of the department.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
- Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
- Identifies and sets appropriate quality standards and parameters for products.
- Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
- Coordinate product testing processes.
- Participates in product testing.
- Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
- Review client, customer, and user feedback.
- Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
- Coordinate audits of the Quality Management System (QMS); including internal, external, and customer audits.
- Manage the Corrective Action/Preventive Action (CAPA) system and ensure that all Corrective/Preventive actions are completed in a timely and effective manner to prevent recurrence of issues.
- Lead Management Review meetings, present evidence of the effectiveness of the QMS to the Executive Management team.
- Manage the Process Change system, including review and approval of change requests.
- Performs other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to interpret customer drawings and quality requirements.
EDUCATIONAL REQUIREMENTS
- Bachelor’s degree in Business, Engineering, or field related to the products being developed required.
- Three to five years of experience in related field required with supervisory experience a plus.
Job Type: Full-time
Pay: $60,000.00 – $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Work Location: One location
