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Job Description
DHTS:
Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems.
A 2020 Most Wired health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award highest honor by the Healthcare Information and Management Systems Society (HIMSS) for inpatient, ambulatory, and analytics health information technology capabilities.
Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow’s healthcare today.
Occupational Summary
The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke IT applications.
Work Performed
LEVEL 1:
Interprets and analyzes systems, data, and information with supervision.
Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
Provides systems support, including troubleshooting and the configuration and testing of software.
Ensures security of technology solutions with supervision.
Participates in planning and providing customer training sessions on system use or revisions.
Assists in making oral and written presentations to project teams and management.
Completes moderately complex tasks and portions of larger information system projects with direction.
Identifies internal resources to build project team performance.
Updates system, operational and department documentation.
Recommends areas for process improvement.
Adhere to organizational policies and procedures and follow all change control processes for the Epic Revenue Cycle
Perform other related duties incidental to the work described herein.
LEVEL 2:
In addition to the duties described for the Level 1, the Level 2 will:
Applies best practices to the management of the information system life cycle.
Analyzes, modifies, designs and researches information systems and processes.
Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
Assists in the evaluation and revision of existing information systems.
Provides analysis and advanced support including hardware maintenance, trouble shooting, component replacement and repair, system monitoring and the installation and maintenance of software.
Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
Makes oral and written presentations to project teams, management, and other departments.
Coordinates and operationalizes simple to complex projects with direction.
Initiates, writes and evaluates system, operational and department documentation.
Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
LEVEL 3:
In addition to the duties described for the Level 2, the Level 3 will:
May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
May conduct continuing education sessions and new employee training.
Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs.
Optimizes departmental and interdisciplinary resources to maximize team.
Has a leadership role in the evaluation and revision of existing information systems.
Coordinates and operationalizes complex projects.
Required Qualifications at this Level
Education/Training:
Bachelor’s degree in a related clinical or technical field, or four years of equivalent technical experience required.
LICENSE/CERTIFICATION:
LEVEL 1:
Have general revenue cycle knowledge.
Be able to create documentation on workflows/processes.
LEVEL 2:
In addition to the requirements described for the Level 1, the Level 2 requires:
Certification/Proficiency in Resolute Professional Billing Administration or any Epic module.
Be analytical.
LEVEL 3:
In addition to the requirements described for the Level 2, the Level 3 requires:
Certification/Proficiency in an area of application support of a technical or support nature strongly preferred.
Experience:
Level 1 – One year of related experience is required.
Level 2 – Three years of related experience is required.
Level 3 – Five years of related experience is required.
Skills:
LEVEL 1:
Customer service
Critical thinking
Statistical reporting
Data coding – general
Data analysis and trending
Effective oral and written communication
Database design/programming
User technical support/training
Database management software
Ability to translate business process into a technical solution
LEVEL 2:
In addition to the KSAs described for the Level 1, the Level 2 will demonstrate:
Knowledge of project management to manage deliverables
Designing specifications for information systems
Implementation of information systems
Maintenance of information systems
Procurement procedures
Quality assurance (may be required)
Adult learning and training methods (may be required)
LEVEL 3:
In addition to the KSAs described for the Level 2, the Level 3 will demonstrate: Ability to lead discovery sessions
Advanced technical consultation and support
Ability to design complex information systems
Financial procedures
Implementation of complex information systems
Contract negotiation theory (may be required)
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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