Driving School & License Testing Center Looking for Experienced Office Manager at Renton, WA Full Time

We are driving school looking for an Office Manager with AT LEAST 2 years Office Manager experience. This is a key position that requires the ability to remain flexible and proactive, working independently and efficiently while supporting multiple people and priorities.

This Office Manager will work closely with the company owners and staff to help scale the business through ensuring smooth execution of existing business processes as well as support helping implement and integrate new business processes.

As the Office Manager you would be responsible for:

Office Staff Support

• Supports company operations by maintaining office systems and supervising staff.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures, measuring results against stands, and making necessary adjustments.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Completes operational requirements by scheduling and assigning employees; following up on work results of such duties as:

-Open and close the office daily.

-Provide excellent customer service as they/you respond to all incoming customer communication (via phone, email, social media, and walk ins).

-Ensure that all necessary paperwork for incoming and outgoing clients are prepared, filed, and managed as necessary to ensure a smooth process for our clients.

-Manage all client booking requests to ensure we capitalize on every opportunity presented to us.

• Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.

Drive Instructor Support

• Maximize utilization of our team and resources to drive profitability by managing class listings based on Driving Instructor capacity. This includes management of all Drive Instructor schedules based on their availability and ensure their availability is current and accurate in the system at all times.
• Anticipate and fulfill needs of the Driving Instructors to help drive a healthy, unified team culture.

Business/Owner Support

• Processes incoming and outgoing communication and correspondence to ensure proper dissemination of information.
• Drive & Support Marketing efforts to maximize business opportunities. This could include things like social medial, local advertising, school partnerships, and referral or online review programs.
• Maintain organized office documentation and records to support efficient onboarding of new staff, convenient support for all clients, and to ensure ease of access to all relevant materials for auditors.
• Providing daily till/balance reports.
• Responsible for making deposit runs to the bank.
• Pull timesheets reports for payroll.
• Responsible to ensure a clean and welcoming physical space.
• Keeping all office, breakroom, and bathroom supplies stocked (includes the management of inventory and responsibility of ordering and purchasing supplies as needed).

As a growing small business, this role offers an opportunity to build on your existing experiences by offering a number of growth opportunities over time that may include:

• Participate in the continual improvement of all systems and processes.
• Identify systems that aren’t sufficient to scale the business and work with the appropriate team mates to identify and implement improved, more scalable systems.
• Help in the development and then ongoing oversight of our marketing efforts.
• Possible eventual promotion to oversee and manage larger or multiple driving school locations.

405 Driving School is open 7 days a week. As Office Manager, you would be responsible for being present during our core business hours Monday – Friday from 9:00am – 5:30pm, either in person or remotely as needed to fulfill duties. However, it is important to note that though you are not required to work beyond your assigned hours, it is your responsibility set in place clear instructions for 405 Driving School Office Staff and Drive Instructors how to receive help if and when problems arise in your absence and how best to reach you in case of emergency.

We will provide training for all of these responsibilities during your initial training period but previous manager experience (at least 2 years) is a must.

This list of duties outlines your primary responsibilities but they may be changed at any time by your manager in their sole discretion.

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
All high-touch surfaces are sanitized regularly.

Application Question(s):

• Will you be able to pass a Washington criminal and background check?

Education:

• High school or equivalent (Required)

Experience:

• Office Manager: 2 years (Required)

Language:

• English proficiently (Required)
• another language that is in addition to English (Preferred)

Work Location: One location