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Job Description
Please note, this position is located at Crystal Mountain Resort in Enumclaw, WA
Flex Year Round
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
- + Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Discounted friends & family day-ski vouchers (Up to 85% off)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace
- Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
- Employee-only Night Skiing events
- Employee Housing available, on-mountain and off-mountain
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 21
- Opportunities for growth, advancement, and year-round employment
Title: Rental Assistant Manager
Department: Rentals
Business Unit: 251055
Position Reports to: Rental & Retail Sr. Manager
Direct Reports: Rental Supervisor, Repair Supervisor and Floor staff
Location: Crystal Mountain Resort – WA
Wage Range: $27-$32 + annual bonus
JOB SUMMARY
The Rental Assistant Manager is responsible for inventory management and planning across all levels of equipment, including procurement and sourcing and on time payments. Works with the Sr manager to define and track business performance, objectives, strategy, and gives insight to drive results. Monitors and enhances operational policies and practices and contributes to development and innovation as a member of the Rental leadership team. This role is responsible for overseeing a team of 20-30 staff in many different areas. This position comes with high expectations as a leader of Crystal Mtn to conduct themselves as a genuine partner of the resort to drive performance and ensure objectives are being met.
To successfully manage the team, you will need a strong dedication to the guest experience, the staff, and the ability to drive the team’s success through analytics and benchmarking. Continual use of KPI’s to make business and staffing decisions is critical. Works closely with the Rental Supervisor to train in all rental success activities to include fitting boots, selecting, and adjusting skis and snowboards, maintenance, paperwork, and inventory of all equipment.
The position may require you to work on weekends and holidays, and must be able to work mornings and evenings throughout the winter season. You must possess good written, oral communication skills, computer skills, and able to bring the team together to reward and recognize both successes and shortcomings. As a Flex Year-round position, the Rental Assistant Manager would move into other operations in summer, or potentially newly developed summer activities as our Resort continues to grow.
ESSENTIAL DUTIES
- Works with team to assign specific duties, to ensure maximum efficiency and positive, memorable guest experience of our guests.
- Creates inventory plans to ensure inventory objectives are met and to optimize use of assets.
- Develops fleet and demo purchasing plan for future seasons that are within budget.
- Creates and tracks the fleet tuning plan following guidelines set by vendors.
- Schedule inventory counts, monitor execution to ensure inventory management practices are followed. Develop action plans based upon shrink results.
- Use reporting data to develop action plans pitched towards driving business results.
- Collaborates with marketing to schedule promotions and specials during non-peak periods.
- Administer, develop, and innovate rental operating policies and best practices.
- Contribute to the development of training content to drive quicker seasonal training results.
- Is available to resolve guest issues and complaints when they arise.
- Monitors guests NPS scores and responds to negative results, creating action plans with the staff.
- Other Duties as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS
- High School diploma or GED
- Minimum 2 years managing and/or supervisory resort experience
QUALIFICATIONS AND SKILLS
- Must be able to ski or walk to all locations
- Computer proficiency ability to learn and excell in key computer programs
- Must be able to stand for entire shift
- Must be able to speak English, and enunciate clearly
- Must speak/hear clearly over telephone
- Accustomed to constant customer and staff contact
PHYSICAL DEMANDS AND WORKING CONDITIONS
- This position is required to work evenings, weekends and holidays while in operation, both indoors and outdoors
- Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis
- Manual dexterity to operate a computer and other common office equipment on a constant basis
- Some basic mechanical and cash handling experience is desirable
- Ability to work for extended periods of time standing, bending, reaching, and speaking on a constant basis
- A positive attitude with strong guest services and communication skills a must
- Abides by all Crystal Mountain employment guidelines
This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Crystal Mountain Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Crystal Mountain to be a positive influence on the transformation of the resort and its associated lines of business.
Crystal Mountain is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.
We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.
Crystal Mountain will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Crystal Mountain. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
AN EQUAL OPPORTUNITY EMPLOYER:
