Core Tech, a leading full-service IT Managed Services network consulting firm serving Southeastern Wisconsin, is seeking a qualified candidate for Service Desk Manager.
The successful candidate will have strong server, desktop and networking knowledge. Candidates MUST be familiar with computer network infrastructure and related software and hardware technologies.
We are looking for a Help Desk Manager to mentor, train, and supervise our level 1 and level 2 support staff. This role will be responsible for the creation/management of policies, procedures, SLA’s, customer escalations, and team growth. This position also requires ticketed and billable time.
Minimum 3 years technology experience
· Candidates must have exceptional interpersonal and customer service skills and be able to work well independently and as part of a team
· Must have the ability to collect data, define problems, establish facts and take decisive action under pressure.
· Be patient, levelheaded and cool under pressure. Take great personal satisfaction in problem solving and helping others.
· Candidate must be one that will not get flustered easily.
· People skills to work with IT teams from various size companies. Be able to work as a leader and a client adviser.
· Ability to adapt to frequently changing and new processes and procedures
· Ability to convey technical issues and material to non-technical end users and managers
· Reliable transportation is a requirement.
Job Type: Full-time
Pay: $75,000.00 – $125,000.00 per year
Benefits:
Schedule:
Work Location: One location
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