Confidential Looking for Multi-Site Property Manager – Albany at Albany, NY Full Time

The Multi-Site Property Manager is responsible for managing the daily operations of assigned properties in accordance with company policies, lease agreements, and applicable laws. Responsible for overseeing internal resident services department and collections efforts. Work with current and former residents and non-profit groups on rent relief programs and collections efforts. This is a regular, full-time, exempt position that reports to the Regional Manager. The schedule for this position is Monday through Friday, and On-call as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Managerial Duties

• Conduct community staff meetings regularly.
• Monitor team performance against objectives and provide feedback for improvement.
• Maintain open communication with residents, staff, and other department staff to effectively manage business results.

Financial/Operational Activities

• Analyze Operating Statements/Budgets and other relevant data related to the financial performance of the property and make recommendations to the regional manager to address concerns.
• Partner with regional manager on community capital improvement projects, repairs to common areas, contract development projects, and assist with negotiations with outside vendors on project costs.
• Follow community operational budget.
• Process and approve payment of all invoices and company purchases.
• Drive communication efforts with residents on account status, deliver resident letters and coordinate with collection agencies as needed.
• Drive internal process to submit applications for rent relief, and consistently communicate with residents and appropriate agencies to ensure timely submittal of applications and timely collection of funds.
• Collect outstanding debts from residents by generating non-sufficient funds (NSF) notices and small balance letters.
• Understand and explain resident accounts and Statement of Deposit accounts charges.
• Comply with all company, procedures, and auditing guidelines.

Leasing/Sales Management

• Lead and mentor leasing agents.
• Promote a positive, encouraging, and collaborative work environment within the leasing staff.
• Train, coach, and assist new leasing agents with sales and marketing processes and procedures including exceptional customer service and effective selling to both current and prospective tenants.
• Assist in the development and participation of leasing promotional events and activities.
• May assist in the preparation of leasing paperwork.
• Audit resident files periodically to ensure files are properly maintained.
• Collect, post, and deposit security checks, rent, and all other payments associated with leasing and resident move-ins.
• Analyze and monitor community marketing conditions in order to anticipate market changes or trends that could affect profitability of the community.
• Actively participate in local business community and develop a rapport with resident community.

Resident Relations and Retention

• Provide the highest level of customer service to residents and prospective residents by responding to inquiries and proactively addressing their concerns.
• Monitor maintenance activities and ensure resident satisfaction.
• Partner with maintenance staff to ensure community appearance is acceptable at all times.
• Manage the effectiveness of renewal efforts and process.
• Perform move-out activities e.g. exit inspection walk-through with residents and determining final billing charges.
• Build positive relationships with residents by hosting community events and activities.

SKILLS, KNOWLEDGE AND ABILITIES

• Bachelor’s degree (BA/BS) from four-year college or university (preferred)
• Two to four years of experience in property management or related field
• Excellent computer skills (Excel, Adobe, Outlook)
• Experience with property management and/or accounting software
• A background in business administration, collections, and basic accounting/finance knowledge a plus
• Adaptability, multi-tasking, and sound decision making abilities are required
• Outstanding written and oral communication skills
• Must have a valid driver’s license with reliable transportation
• CCRM designation preferred
• YARDI experience is a plus

Job Type: Full-time

Pay: Up to $60,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 2 years (Required)
• Property Manager: 2 years (Preferred)
• Yardi: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location