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WHAT IS THE OPPORTUNITY?
Reporting to the Executive Vice President of Banking and Investment Services, the Senior Vice President, Head of Operational Analytics is responsible for end-to-end analytics & management of operational data across Banking and Investment Services (B&IS). The Operational Analytics Lead will act as a thought leader, activist, and creator of all analytics across the B&IS enterprise, and will ensure that B&IS thoughtfully invests and develops capabilities to be able to manage a well-controlled operational team while complying with regulatory requirements. This role will establish well-managed processes for Banking & Investment Services as the organization continues to work towards implementing the Target Operating Model. The successful candidate will be a highly skilled management executive with a proven ability to develop high impact analytical strategies, govern, and deliver large and complex technology-enabled programs in a matrixed organization. S/he will have direct experience implementing large-scale transformation programs and will partner closely with technology stakeholders in order to drive the strategic agenda. S/he will be expected to own and manage the B&IS application ecosystem.S/he will bring both a strategic and operational approach to driving an organization’s strategic analytics journey and will be skilled at managing the associated risks. As well, this executive will have strong budget management skills and experience leading/ supporting investment decisions around enabling technologies along with maintaining and growth existing vendor relationships. S/he will have deep expertise working with large, complex datasets to extract insights, including the use of world-class advanced analytical tools to drive more effective strategies. S/he will demonstrate a sound understanding of a full spectrum of technical solutions covering both open source and commercial vendors. While financial services experience is not required, a demonstrated ability to be successful in a large, complex enterprise is highly desired, especially in those with large data volumes, operational complexity, and diverse customer needs.The successful candidate will be an intellectually curious, innovative thinker and will possess excellent critical thinking and analytical skills. As well, s/he will have strong influencing skills and will be adept at building trusted relationships and driving consensus at all levels of the organization and transformative culture change.
Banking and Investment Services Division
Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.
WHAT WILL YOU DO?
Working in close collaboration with Banking and Investment Services leads including Operations, Strategy & Transformation lead and Program Governance and provide updates to EVP of Banking and Investment Services.
Drive a high impact operational analytics strategy and closely monitor operational performance health through data insights
Develop, drive and maintain a documented risk focused strategy delivering high impact commercial outcomes to build a safe and sound operations team
Shape consistency in strategy setting and investment management, applying ‘best practices’ across Banking and Investment Services; point out potential opportunity gaps
Drive the adoption of operational analytics to enhance production health and help provide data insights to allow senior level management to make data driven decisions to align with target operating model
Track full extent of investment and talent/FTE capacity across the organization and associated benefits
Ensure the effectiveness of the data operating model for Banking and Investment Services and recommend optimization as appropriate
Provide a full view of regulatory operational investments and track their effectiveness in progressing towards target states and recommend adjustments as appropriate
WHAT DO YOU NEED TO SUCCEED
Must-Have*
Bachelor’s Degree
Minimum 12 years of management & operations experience with proven ability to develop high impact data strategies, govern, and deliver large and complex technology-enabled data programs
Minimum 10 years of experience in a direct management leading large teams, including managing managers in matrix organization
Skills and Knowledge
Highly skilled and operational management background
Proven ability to develop and deliver large and complex technology-enabled data programs
Direct experience implementing large-scale transformation programs across multiple departments and/or functions and converting data into knowledge, intelligence, and commercial impact
Assist with the operational approach to driving an organization’s data journey and will be skilled at managing the adoption for Banking and Investment Services
Strong management skills and experience leading/ supporting investment decisions around data and enabling technologies; possibly through enhancing external vendor relationships
Deep expertise working with large, complex datasets to extract insights, including the use of world-class advanced analytical tools to drive more effective strategies
Demonstrate a sound understanding of a full spectrum of technical solutions covering both open source and commercial vendors; this includes emerging technologies
Intellectually curious, innovative thinker and possess excellent critical thinking and analytical skills.
Strong influencing skills and will be adept at building trusted relationships and driving consensus at all levels of the organization and transformative culture change
Ability to implement inspiring data vision for Banking and Investment Services
Seek and analyze data from a variety of sources to support decisions and to align organization with the organization’s overall strategy
Ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful
Ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results
Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations
A risk-taker who seeks data and input from others to foresee possible threats or unintended circumstances from decisions; someone who takes smart risks
A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for the organizatio
The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others
The ability to persevere in the face of challenges, and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers
A leader who is self-reflective and aware of his/her own limitations; leads by example and drives the organization’s performance with an attitude of continuous improvement by being open to feedback and self-improvement
Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in his/her beliefs, and active drive
Encourages others to share the spotlight and visibly celebrates and supports the success of the team
Creates a sense of purpose/meaning for the team that generates followership beyond his/her own personality and engages others to the greater purpose for the organization as a whole
Compensation
Starting base salary: $195,995 – $364,003 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
- To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
