Citizens Hiring for Auto Finance Dealer Relationship Manager Job at Massachusetts Full Time

Description

Citizens Consumer Deposit and Lending’s mission has long been delivering the simplest, fastest, most hassle-free banking experience in the U.S

Responsibilities

• Develop and maintain an efficient travel/call schedule that meets department productivity standards for interacting/ communicating with dealers.

• Actively manage dealer base through proficiency with Dealer Scorecard, use of reporting and other internal sales resources, and application of market/ competitor knowledge.

• Conduct effective consultative visits with dealers by executing sales approaches developed in pre-planning activities.

• Timely Resolution of dealer retail installment contract issues.

• Thorough prospecting of unsigned dealers for evaluation and determination of qualified candidates.

• Timely and accurate submission of new dealer documents.

• Work closely with sales management and other local reps in developing sales strategies and establishing best practices.

• Frequent and effective collaboration with Credit, Loan Ops, Business Strategy, and other internal partners to provide a seamless service and outstanding experience for dealers.

• Monitor active dealers and appropriately address any financial stability, QC/Watch List, and Dealer Agreement issues.

• Timely documentation of sales activity in Sales Force. This includes all dealer visits, phone calls, emails, texts, etc. Dealership personnel contact information or any other work on issues such as efficiencies, charge offs, or delinquency analysis must be documented as well.

• Achieve volume objectives and performance targets that are measured monthly, quarterly and yearly.

• Fully embrace and utilize all reporting tools and sales aides.

• Professional decorum must be maintained at all times.

Qualifications

• Candidate must live in the defined territory which includes Central & Northern MA.

• Extensive knowledge of auto industry with superior dealership relationship skills.

• 3-5 years experience in sales with a proven history of achievement and success.

• Excellent written and verbal communications and problem solving skill.

• Self motivated with the ability to organize and manage time to maximize productivity.

• Self disciplined; ability to work independently in remote areas.

• Proficient with use of computer and IPad.

Hours and Work Schedule
Hours per Week: 40
Work Schedule: M-F 8-5

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.