What you’ll do:
Measurement of quality & inventory transaction accuracy while providing feedback to fulfillment operations
Review & analysis of customer defect data with development of corresponding action plans to reduce defects
Develop & execute daily, weekly & monthly action plans that increase quality, inventory accuracy & service
Partner with Operations Managers in the communication of policies
Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality
Plan & execute cycle counts as described in each area of the facility
Establish & Maintain Inventory handling procedures within the building
Plan for & identify root causes of inventory deviation through cause & effect analysis
Lead & supervise a team supervisors & hourly associates in Inventory Control / Quality Assurance operations within the fulfillment center.
Responsible for the overall direction, coordination, & evaluation of the operation
What You’ll Need:
5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
At least 4 years of management experience within Inventory Control, and/or Order Fulfillment
At least 4 years of proven experience of effectively managing large groups of hourly employees.
Experience with building or improving inventory management, order management, and warehouse management systems and processes
Excitement for working in a start-up environment with high level of ambiguity and change
Strong analytical, math, data analysis, listening & communication skills
Ability to show Inventory & Quality improvement in a continually improving environment
Ability to quickly pick up various software systems and data analysis tools
Strong project management and continuous improvement skills
Metrics driven mindset
Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Proven ability to quickly adapt and drive the right results using data
Highest levels of integrity and ethics
Must flexible to work weekends and/or nightshift
Candidate may require travel
Bonus:
E-Commerce experience
Certification and/or experience in Lean Six Sigma and/or Green Belt certification
If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
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